Senior Technician, IT

Edwards Lifesciences Gruppe; United States; On-site; USD 53,000 - 75,000; Full time

Job summary

Edwards Lifesciences seeks an IT professional to support workstation deployment, hardware and software troubleshooting, and user training. Join a global team enabling patient-focused innovation with reliable desktop support and asset management.

Responsibilities include configuring devices, ticket-based incident handling (Tier 1/2), coordinating with vendors, and contributing to lifecycle upgrades. A strong customer-service mindset and basic certifications are preferred.

Qualifications

• H.S. Diploma or equivalent.
• Minimum of three years IT hardware/software experience.
• Preferred: CompTIA A+ certification and Microsoft Certified Desktop Technician.

Responsibilities

• Configure and manage customer workstation, portable computing devices and peripherals.
• Perform daily support for desktops, laptops, peripheral equipment and other IT hardware.
• Manage installation of desktops, laptops and hardware.
• Train users in various situations on hardware and software use.
• Perform lifecycle upgrades and projects as directed.
• Manage tickets and provide updates on work performed.
• Troubleshoot and repair hardware/ software (Tier 1/2).
• Coordinate with third party vendors as needed.
• Provide visibility of costs related to service requests and approvals.
• Assist with tablet and mobile device support.
• Manage assets including identification and control.
• Answer Help Desk calls as needed.

Skills

Troubleshooting

User training

Asset management

Education

High School Diploma

Associate's Degree preferred

Job description

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you’ll make an impact

• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Perform lifecycle upgrades and projects as directed
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Provide appropriate visibility of costs related to service requests and comply to approval requirements
• Assist the business with tablet and mobile device support to meet operational / business needs
• Other incidental duties
• Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
• Manage assets including physical and electronic identification and control

What you'll need (Required)

• H.S. Diploma or equivalent
• A minimum of three years experience of work experience including IT hardware/software experience

What else we look for (Preferred)

• Associate's Degree or equivalent in or technical degree/certificate in related discipline
• Other: CompTIA A+ certification Microsoft Certified Desktop Technician

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. For California (CA), the base pay range for this position is $53,000 to $75,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.