Senior IT Hardware Technician – Desktops & Devices

Edwards Lifesciences Gruppe; United States; On-site; USD 53,000 - 75,000; Full time

Job summary

Edwards Lifesciences seeks an IT professional to support workstation deployment, hardware and software troubleshooting, and user training. Join a global team enabling patient-focused innovation with reliable desktop support and asset management.

Responsibilities include configuring devices, ticket-based incident handling (Tier 1/2), coordinating with vendors, and contributing to lifecycle upgrades. A strong customer-service mindset and basic certifications are preferred.

Qualifications

• H.S. Diploma or equivalent.
• Minimum of three years IT hardware/software experience.
• Preferred: CompTIA A+ certification and Microsoft Certified Desktop Technician.

Responsibilities

• Configure and manage customer workstation, portable computing devices and peripherals.
• Perform daily support for desktops, laptops, peripheral equipment and other IT hardware.
• Manage installation of desktops, laptops and hardware.
• Train users in various situations on hardware and software use.
• Perform lifecycle upgrades and projects as directed.
• Manage tickets and provide updates on work performed.
• Troubleshoot and repair hardware/ software (Tier 1/2).
• Coordinate with third party vendors as needed.
• Provide visibility of costs related to service requests and approvals.
• Assist with tablet and mobile device support.
• Manage assets including identification and control.
• Answer Help Desk calls as needed.

Skills

Troubleshooting

User training

Asset management

Education

High School Diploma

Associate's Degree preferred

Job description

Edwards Lifesciences seeks an IT professional to support workstation deployment, hardware and software troubleshooting, and user training. Join a global team enabling patient-focused innovation with reliable desktop support and asset management.

Responsibilities include configuring devices, ticket-based incident handling (Tier 1/2), coordinating with vendors, and contributing to lifecycle upgrades. A strong customer-service mindset and basic certifications are preferred.