Senior Technical Writer & SOPs Expert

Aptive; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

Aptive is seeking a Senior Technical Writer/Editor to develop, standardize and maintain the operational resources supporting VA HAP’s Section 129 recognition program. This role will create and manage the SOP library, templates, process maps, guides, checklists and other knowledge products needed to support consistent technical reviews, applicant communications, quality assurance and audits.

The Senior Technical Writer/Editor will work closely with subject matter experts to translate statutory,

Qualifications

• Bachelor’s degree in English, communications, technical writing, public policy, business, healthcare administration or related field.
• 8+ years of professional technical writing, editing or knowledge-management experience.
• Experience developing SOPs, manuals, guides, templates and process maps.
• Strong grammar, plain language and editorial quality control.
• Ability to interview subject matter experts and write for multiple audiences.
• Experience managing document versions and publication workflows.
• Proficiency with Word, PowerPoint, SharePoint; able to create process visuals with Visio.

Responsibilities

• Develop, edit and maintain SOPs, desk guides, process maps, templates, checklists and reference materials.
• Translate statutes, policies and SME input into clear, actionable operational guidance.
• Create and maintain a logically organized digital resource repository with naming conventions and version control.
• Document end-to-end workflows for intake, technical review, QA, audit and government disposition.
• Edit technical review documents, monthly reports and audit materials for clarity and consistency.
• Establish and maintain style guides, templates, terminology and editorial standards.
• Facilitate content-development sessions with reviewers, auditors and VA stakeholders.
• Ensure guidance stays synchronized with policy interpretations and lessons learned.
• Design user-friendly job aids and quick-reference tools to reduce errors and accelerate onboarding.
• Perform final quality checks for accuracy, accessibility and document integrity.

Skills

Editorial quality control

Plain language writing

Audience-focused writing

Document version control

Information design

Education

Bachelor’s degree in English or related field

Tools

Microsoft Word

PowerPoint

SharePoint

Visio

Job description

Aptive is seeking a Senior Technical Writer/Editor to develop, standardize and maintain the operational resources supporting VA HAP’s Section 129 recognition program. This role will create and manage the SOP library, templates, process maps, guides, checklists and other knowledge products needed to support consistent technical reviews, applicant communications, quality assurance and audits.

The Senior Technical Writer/Editor will work closely with subject matter experts to translate statutory,