Senior Technical Writer & Knowledge-Management Lead

Aptive; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Aptive is seeking a Senior Technical Writer/Editor to develop, standardize and maintain the SOP library and knowledge products for the VA HAP Section 129 recognition program. You will translate statutory and policy requirements into clear guidance for reviewers and stakeholders, while maintaining version-controlled documents and templates.

The role involves working with SMEs to produce polished materials, manage editorial standards, and ensure accessibility, accuracy and consistent formatting

Qualifications

• Bachelor’s degree in English, communications, technical writing, public policy, business, healthcare administration or a related field.
• Minimum of 8 years of professional technical writing, editing, process documentation or knowledge-management experience.
• Demonstrated experience developing SOPs, manuals, guides, templates, process maps and other controlled operational documentation.
• Exceptional command of grammar, plain language, document structure and editorial quality control.
• Ability to interview subject matter experts, synthesize complex requirements and write for multiple audiences.
• Experience managing document versions, review cycles, comment resolution and publication workflows.
• Advanced proficiency with Microsoft Word, PowerPoint and SharePoint; ability to create polished process visuals using Visio or comparable tools.
• Legal authorization to work in the U.S.

Responsibilities

• Develop, edit and maintain SOPs, desk guides, process maps, templates, checklists, decision trees, reference materials and other program resources.
• Translate statutes, policies, Government direction and subject matter expert input into clear, concise and actionable operational guidance.
• Create and maintain a logically organized digital resource repository with naming conventions, metadata, version control and archival practices.
• Document end-to-end workflows for intake, technical review, clarification, quality assurance, audit and Government disposition activities.
• Edit technical review documents, monthly reports, communication products and audit materials for clarity, consistency, grammar and adherence to approved formats.
• Establish and maintain style guides, templates, controlled terminology and editorial standards for program deliverables.
• Facilitate content-development sessions with technical reviewers, auditors, QA staff and VA stakeholders and reconcile feedback into final products.
• Ensure that guidance and templates remain synchronized with current policy interpretations, process decisions and lessons learned.
• Design user-friendly job aids and quick-reference tools that reduce errors and accelerate onboarding and reviewer performance.
• Perform final quality checks to confirm accuracy, accessibility, usability and document integrity before publication.

Skills

Technical writing

Editing

Document structure

Stakeholder interviewing

Knowledge management

Information design

Education

Bachelor's degree

Tools

Microsoft Word

PowerPoint

SharePoint

Visio

Job description

Aptive is seeking a Senior Technical Writer/Editor to develop, standardize and maintain the SOP library and knowledge products for the VA HAP Section 129 recognition program. You will translate statutory and policy requirements into clear guidance for reviewers and stakeholders, while maintaining version-controlled documents and templates.

The role involves working with SMEs to produce polished materials, manage editorial standards, and ensure accessibility, accuracy and consistent formatting