Senior Technical Writer - Software Documentation (MadCap)

Wolters Kluwer N.V.; Tampa (FL); Hybrid; USD 61,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, & Vision plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Senior Technical Writer to join our software documentation team. You will turn complex software functionality into clear, end-user documentation, working with Product Managers and Subject Matter Experts.

This role emphasizes MadCap Flare, Flare Central, and end-user content across user manuals, guides, and specifications. You will own documentation projects from conception through publication, collaborating with multiple departments to ensure accuracy and usability.

Qualifications

• Professional technical writer with software or technology product experience.
• Hands-on MadCap Flare experience and project ownership from conception to publication.
• Ability to translate complex software functionality into clear, user-friendly documentation.

Responsibilities

• Lead interviews with subject matter experts and gather required information.
• Create, update, and maintain technical documentation for software products.
• Collaborate with Product Managers to understand new features and document them clearly.
• Develop documentation for upcoming releases and ensure consistency with style guidelines.
• Produce content that supports live demonstrations, e-learning, and videos.

Skills

MadCap Flare

Technical writing

Cross-functional collaboration

User manuals & guides

Information gathering

Education

Bachelor's degree in technical writing or related field

Tools

MadCap Central

SharePoint

Microsoft Teams

Snagit

Job description

Wolters Kluwer is seeking a Senior Technical Writer to join our software documentation team. You will turn complex software functionality into clear, end-user documentation, working with Product Managers and Subject Matter Experts.

This role emphasizes MadCap Flare, Flare Central, and end-user content across user manuals, guides, and specifications. You will own documentation projects from conception through publication, collaborating with multiple departments to ensure accuracy and usability.