Senior Technical Writer — Insurance & FinTech API Docs

kizen; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Kizen in Austin, TX is seeking a Senior Technical Writer with insurance or financial industry experience to create developer and user documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This hands-on role focuses on execution and collaboration with product and engineering teams.

You’ll translate complex concepts into clear docs, validate OpenAPI specs, and own documentation quality across APIs, data models, and workflows, supporting our

Qualifications

• At least 5 years of technical writing experience focused on software or technical platforms.
• Experience documenting InsurTech or financial software is preferred.
• Proven ability to translate complex technical concepts into clear, usable docs.

Responsibilities

• Write, edit, and maintain developer-facing documentation including API docs, integration guides, tutorials, and release notes.
• Read, interpret, and validate OpenAPI specifications (.yaml / .json).
• Collaborate with Product Owners, Engineers, and Solution Architects to document features and data models.
• Own documentation quality, clarity, and usability in a Docs-as-Code environment using Git.
• Manage documentation projects from intake through publication and ongoing updates.

Skills

Technical writing

Insurance domain knowledge

Collaboration

Communication

Education

Bachelor's degree in Communications, English, Journalism, or Computer Science

Tools

OpenAPI specifications

Git-based workflows

Job description

Kizen in Austin, TX is seeking a Senior Technical Writer with insurance or financial industry experience to create developer and user documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This hands-on role focuses on execution and collaboration with product and engineering teams.

You’ll translate complex concepts into clear docs, validate OpenAPI specs, and own documentation quality across APIs, data models, and workflows, supporting our