Senior Technical Writer — AI Docs & Platform Lead

Kong; City of Albany (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

Kong is seeking a technical writer to own documentation for a product area, collaborate with product managers and engineers, and improve docs for AI-native workflows. You’ll contribute by planning, writing, testing, and keeping content up to date while working within a docs-as-code environment.

You’ll also help ensure clear guidance across how-to guides, reference material, and landing pages, with hands-on testing and feedback loops to improve accuracy and usability.

Qualifications

• You’ve worked alongside other technical writers on a docs team.
• Experience writing for a software company or startup.
• Experience working with AI and AI-native workflows (building skills using MCP servers).
• Hands-on testing of software including APIs and command line tools.
• Comfort with the command line and solid Git experience.

Responsibilities

• Own the documentation strategy for your product area, including planning work and communicating with the docs team.
• Work with product and field teams to identify gaps and bring data on user behavior and feedback to priority decisions.
• Write and edit how-to guides, reference docs, and landing pages to guide users.

Skills

Technical writing

AI workflows

Docs collaboration

Git

APIs & CLI testing

Docs-as-code

Startup experience

Job description

Kong is seeking a technical writer to own documentation for a product area, collaborate with product managers and engineers, and improve docs for AI-native workflows. You’ll contribute by planning, writing, testing, and keeping content up to date while working within a docs-as-code environment.

You’ll also help ensure clear guidance across how-to guides, reference material, and landing pages, with hands-on testing and feedback loops to improve accuracy and usability.