Technical Enablement Associate

Ping Identity; Denver, Northern (CO, KY); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Flexible work environment

Generous PTO & Holiday Schedule

Progressive healthcare options

Retirement programs

Education reimbursement

Global volunteering and community work

Commuter offset (specific locations)

Job summary

Ping Identity is seeking a Technical Enablement Associate to support the development and delivery of technical enablement for Sales Engineering, Partner Pre-sales, and related GTM teams. You will configure demo environments, create reusable materials, and help run live and virtual enablement events while collaborating with cross‑functional teams to improve learner experiences.

You will also help with content publishing, program documentation, reporting, and scheduling, with typical hours 8–5 and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1+ years in customer-facing or communication-focused roles.
• Foundational IT, cybersecurity, cloud concepts, APIs, IAM knowledge.
• Practical AI fluency for enabling materials and learning content.
• Ability to follow procedures, troubleshoot logs, and communicate issues clearly.
• Strong communication, organization, attention to detail, collaboration and ownership.

Responsibilities

• Learn Ping products and IAM concepts and apply to enablement activities.
• Configure, test, refresh, and troubleshoot demo and lab environments; document steps.
• Create and update enablement materials and walkthroughs for various formats.
• Execute test cases, validate product workflows, document defects, and report findings.
• Support onboarding, training sessions, workshops and enablement events with demos and logistics.
• Assist Program Manager with task tracking, scheduling, content publishing and reporting.
• Work hours typically 8:00–17:00, Monday–Friday with potential travel up to 10%.

Skills

Customer-facing experience

IT fundamentals

AI fluency

Troubleshooting

Communication

Project coordination

Adult learning concepts

Education

Bachelor’s degree in CS/IS/Cybersecurity/Engineering or 5+ years experience

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

With a passion for Ping products and services, the Technical Enablement Associate will support the development and delivery of technical enablement for Ping's Sales Engineering organization, Partner Pre-sales, and other sales-aligned Go-to-Market teams. This role combines hands‑on work with demo and proof‑of‑concept environments, technical content, product workflows, and learning experiences with project coordination and operational support for our Technical Enablement program. The successful candidate will help configure and troubleshoot technical environments, create clear and reusable enablement materials, support live and virtual events, and continuously improve the learner experience. They will work closely with Technical Enablement Architects, the Technical Enablement Program Manager, Sales Engineering, Revenue Enablement, Product, Engineering, and other cross‑functional stakeholders. This role is an excellent opportunity for a technically curious, highly organized, enthusiastic individual to build depth in identity and access management while developing practical program‑management skills.

You will:

• Learn Ping products and foundational identity and access management concepts, and apply that knowledge to technical enablement activities.
• Configure, test, refresh, and troubleshoot demo, lab, and proof‑of‑concept environments; document setup steps, known issues, and repeatable processes.
• Create, update, and repurpose technical enablement materials, including quick‑start guides, lab instructions, technical walkthroughs, presentations, and recorded content.
• Execute defined test cases, validate product workflows, document defects or gaps, and communicate findings clearly to technical stakeholders.
• Support onboarding, training sessions, workshops, and other live or virtual enablement events through demos, hands‑on exercises, logistics, materials, and follow‑up.
• Support the Technical Enablement Program Manager with task tracking, schedules, meeting preparation, content publishing, program documentation, reporting, feedback collection, and other operational activities.
• Work hours generally align with 8:00 a.m. to 5:00 p.m., Monday through Friday; flexibility outside these hours may be required due to Ping's global business, and minimal travel for events may be required, up to 10%.

You have:

• A Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related field, or 5+ years of equivalent experience.
• 1+ years of experience in customer‑facing or communication‑focused roles.
• Foundational knowledge of information technology, cybersecurity, AI, cloud concepts, web applications, APIs, or identity and access management.
• Practical AI fluency, including experience using AI tools to improve productivity, research and synthesize technical information, and create or refine technical enablement materials, along with a conversational understanding of common AI terminology and concepts.
• The ability to follow technical procedures, troubleshoot using logs and documentation, identify and communicate issues, and elevate blockers appropriately.
• Strong communication, organization, attention to detail, collaboration, and ownership, with the energy, initiative, commitment, and passion to learn; ability to build peer support and strong internal relationships; and an understanding of adult learning principles and program effectiveness measurement.

You have an advantage if:

• You have exposure to SSO, MFA, orchestration, identity governance, authorization, identity verification, identity risk, or related IAM concepts.
• You have built or supported demos, labs, sandboxes, proof‑of‑concept environments, technical workshops, or hands‑on exercises.
• You have experience in technical enablement, sales engineering, software development, IT, cybersecurity, technical support, lab operations, or a related area.
• You have created technical documentation, diagrams, presentations, videos, or learning materials for technical audiences.
• You are familiar with learning platforms, content repositories, project‑management tools, reporting dashboards, collaboration tools, Agile, or Scrum.

Salary Range: $70,410–$88,013

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can‑do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.