Senior Technical Writer

Socket.dev; Ashburn (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Strategic Operational Solutions (STOPSO) is seeking a Senior Technical Writer to lead our technical communication program across advisories, system status notifications, user guides, SOPs, and training materials. The role will develop executive-level communications and manage emergency communications while coordinating stakeholder review cycles.

The position requires five years of IT-focused technical writing experience, a relevant Bachelor's degree, and the ability to mentor junior writers.

Qualifications

• Bachelor's degree in Technical Communication, English, Journalism, or related field.
• Five years of technical writing experience in an IT environment.

Responsibilities

• Lead technical communication strategy.
• Develop executive-level communications.
• Produce service and user guides.
• Manage emergency communication products.
• Support after-hours communications requirements.
• Coordinate stakeholder review and approval cycles.
• Mentor junior writers.

Skills

Technical writing

Communication strategy

Mentoring

Stakeholder coordination

Executive communications

Education

Bachelor's degree in Technical Communication or related field

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Technical Writer role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The Senior Technical Writer serves as lead technical writer supporting Service Advisories, System Status notifications, user guides, SOPs, training materials, communications products, and major incident communications.

Additionally, in this position you will:

• Lead technical communication strategy.


• Develop executive-level communications.


• Produce service and user guides.


• Manage emergency communication products.


• Support after-hours communications requirements.


• Coordinate stakeholder review and approval cycles.


• Mentor junior writers.

Qualifications:

• Bachelor's degree in Technical Communication, English, Journalism, or related field.


• Five (5) years technical writing experience in an IT environment.