Senior Technical Trainer, Medical Enterprise Platform

Capital Rx; Denver (CO); Hybrid; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical and Pharmacy coverage

401(k) with company match

Paid time off

Job summary

Judi Health in New York, NY is seeking a Senior Technical Trainer to lead training for the Enterprise Health Platform across medical, pharmacy, dental, and vision benefits. You will create training content, guides, eLearning, and SOPs, enabling internal and external users to effectively utilize the platform.

You will work with product, implementation, and operations teams to deliver role-based learning, onboard clients, and maintain LMS resources, with occasional travel up to 5-10%.

Qualifications

• Bachelor's Degree in Education, Healthcare Administration, or a related field, or equivalent industry experience.
• 3+ years of experience in a technical training, instructional design, or a learning and development role.
• Experience working within a healthcare payer, health plan, TPA, claims administration, or healthcare technology environment preferred.
• Knowledge of healthcare claims processing workflows, including medical, dental, and vision strongly preferred; pharmacy benefits knowledge is a plus.
• Experience developing and delivering technical training programs for enterprise software solutions.
• Excellent verbal, written, interpersonal, and presentation skills with the ability to communicate complex concepts to both technical and non-technical audiences.
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment.
• Proficiency in Microsoft Office Suite and training/documentation tools such as Scribe, Articulate, Jira, Confluence and LMS platforms.
• Ability to work effectively across cross-functional and geographically distributed teams.
• Ability to travel up to 5-10% as needed.

Responsibilities

• Lead the full training lifecycle, from analyzing learning needs and developing engaging training content to delivering training programs and measuring effectiveness.
• Develop and maintain engaging and effective technical training materials and resources (including user guides, job aids, video content, eLearning modules, and SOPs) that enable users to successfully navigate and utilize the Unified Claims Processing platform.
• Facilitate virtual and possible occasional in-person training sessions using a variety of learning methodologies to maximize learner engagement and knowledge retention.
• Collaborate with product managers, developers, implementation teams, subject matter experts, and business stakeholders to create role-based training experiences for diverse audiences and varying levels of system proficiency.
• Develop and maintain expertise in the Unified Claims Processing platform across medical, pharmacy, dental, and vision lines of business, ensuring training content reflects current functionality.
• Support client onboarding and implementation efforts by providing training, guidance, troubleshooting assistance, and product education.
• Assist in the development, administration and continuous improvement of internal and external learning management systems (LMS) and self-service learning resources.

Skills

Verbal communication

Written communication

Interpersonal skills

Presentation skills

Project management

Education

Bachelor's Degree in Education or Healthcare Administration

Tools

Microsoft Office Suite

Scribe

Articulate

Jira

Confluence

LMS platforms

Job description

Judi Health in New York, NY is seeking a Senior Technical Trainer to lead training for the Enterprise Health Platform across medical, pharmacy, dental, and vision benefits. You will create training content, guides, eLearning, and SOPs, enabling internal and external users to effectively utilize the platform.

You will work with product, implementation, and operations teams to deliver role-based learning, onboard clients, and maintain LMS resources, with occasional travel up to 5-10%.