Senior Technical Trainer, Enterprise Health Platform

Capital Rx; New York (NY); Hybrid; USD 82,000 - 123,000; Full time

Job summary

Judi Health is seeking a Senior Technical Trainer to drive adoption of the Enterprise Health Platform across medical, pharmacy, dental and vision. You will develop training programs, documentation and self-service resources for internal and external users, collaborating with product, implementation, and operations teams to ensure users are proficient and confident with the platform.

Travel up to 5-10% and deliver both virtual and occasional in-person sessions to diverse audiences, focusing on

Qualifications

• Bachelor's Degree in Education, Healthcare Administration, or related field, or equivalent industry experience.
• 3+ years of experience in a technical training, instructional design, or a learning and development role.
• Experience working within a healthcare payer, health plan, TPA, claims administration, or healthcare technology environment preferred.
• Knowledge of healthcare claims processing workflows, including medical, dental, and vision strongly preferred; pharmacy benefits knowledge is a plus.
• Experience developing and delivering technical training programs for enterprise software solutions.
• Excellent verbal, written, interpersonal, and presentation skills with the ability to communicate complex concepts to both technical and non-technical audiences.
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment.
• Proficiency in Microsoft Office Suite and training/documentation tools such as Scribe, Articulate, Jira, Confluence and LMS platforms.
• Ability to work effectively across cross-functional and geographically distributed teams.
• Ability to travel up to 5-10% as needed.

Responsibilities

• Lead the full training lifecycle, from analyzing learning needs and developing engaging training content to delivering training programs and measuring effectiveness.
• Develop and maintain engaging and effective technical training materials and resources (including user guides, job aids, video content, eLearning modules, and SOPs) that enable users to successfully navigate and utilize the Unified Claims Processing platform.
• Facilitate virtual and possible occasional in-person training sessions using a variety of learning methodologies to maximize learner engagement and knowledge retention.
• Collaborate with product managers, developers, implementation teams, subject matter experts, and business stakeholders to create role-based training experiences for diverse audiences and varying levels of system proficiency.
• Develop and maintain expertise in the Unified Claims Processing platform across medical, pharmacy, dental, and vision lines of business, ensuring training content reflects current functionality.
• Support client onboarding and implementation efforts by providing training, guidance, troubleshooting assistance, and product education.
• Assist in the development, administration and continuous improvement of internal and external learning management systems (LMS) and self-service learning resources.

Skills

Verbal communication

Written communication

Interpersonal skills

Presentation skills

Project management

Organizational skills

Prioritization

Cross-functional collaboration

Education

Bachelor's Degree in Education, Healthcare Administration, or related field

Equivalent industry experience

Tools

Scribe

Articulate

Jira

Confluence

LMS platforms

Job description

Judi Health is seeking a Senior Technical Trainer to drive adoption of the Enterprise Health Platform across medical, pharmacy, dental and vision. You will develop training programs, documentation and self-service resources for internal and external users, collaborating with product, implementation, and operations teams to ensure users are proficient and confident with the platform.

Travel up to 5-10% and deliver both virtual and occasional in-person sessions to diverse audiences, focusing on