Senior Technical Trainer

Shutterfly; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Shutterfly is seeking a Technical Trainer to develop and deliver training for manufacturing operators and technicians in a high-volume print environment.

You will convert vendor content into site-specific programs, assess competencies, and support audits, while traveling up to 30% to support other lab locations and events. The role emphasizes equipment maintenance, troubleshooting, and ensuring operational reliability.

Qualifications

• 4-year degree in Graphic Communications/Printing Technology/Graphic Arts or 8 years of experience in digital publishing and/or commercial printing with HP Indigo digital presses.
• Experience developing or delivering technical training programs.
• Experience supporting digital print manufacturing operations.
• Experience with OEM equipment manufacturers and vendors.
• Experience troubleshooting electrical, mechanical, pneumatic, and automated systems.

Responsibilities

• Develop, deliver, and maintain technical training programs for manufacturing operators and technicians.
• Work directly on print production equipment to demonstrate repair, troubleshooting, adjustment, calibration, and preventive maintenance techniques.
• Evaluate operator and technician competencies through observation and practical demonstrations.
• Maintain expertise in printing technologies and technical best practices.
• Coordinate, schedule, and facilitate vendor-led technical training programs.
• Convert vendor documentation and technical content into site-specific training materials, work instructions, and certification programs.
• Improve training tools, materials, and processes based on feedback and operational needs.
• Support audits and compliance reviews related to technical qualifications and training records.

Skills

Technical training delivery

Vendor coordination

Troubleshooting systems

Education

Bachelor’s degree in Graphic Communications/Printing Technology/Graphic Arts

Tools

HP Indigo digital presses

DFE hardware & software systems

Job description

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Shutterfly is looking for a Technical Trainer to join their team! The Technical Trainer plays a critical role in developing the technical capabilities of manufacturing operators and technicians and supporting operational excellence within a high-volume print manufacturing environment. This position is responsible for delivering, facilitating, tracking, and continuously improving technical training programs focused on printing equipment, automation systems, maintenance practices, troubleshooting, and operational reliability.

This position can sit at the following Shutterfly locations: Tempe, AZ; Plano, TX; Fort Mill, SC.

What You'll Do Here

• Develop, deliver, and maintain technical training programs for manufacturing operators and technicians.
• Work directly on print production equipment to demonstrate repair, troubleshooting, adjustment, calibration, and preventive maintenance techniques.
• Evaluate operator and technician competencies through observation and practical demonstrations.
• Maintain expertise in printing technologies and technical best practices.
• Coordinate, schedule, and facilitate vendor-led technical training programs.
• Convert vendor documentation and technical content into site-specific training materials, work instructions, and certification programs.
• Improve training tools, materials, and processes based on feedback and operational needs.
• Support audits and compliance reviews related to technical qualifications and training records.

The Skills You'll Bring

• 4-year degree in Graphic Communications/Printing Technology/Graphic Arts or 8 years of experience in digital publishing and/or commercial printing with HP Indigo digital presses,
• DFE’s, hardware and software systems.
• Previous experience developing or delivering technical training programs preferred.
• Experience supporting digital print manufacturing operations preferred.
• Experience working directly with OEM equipment manufacturers and vendors.
• Experience troubleshooting electrical, mechanical, pneumatic, and automated systems.

Working Conditions

• Primarily on-site in a manufacturing and print production environment.
• Must have the ability to travel to support other Shutterfly lab locations, trade shows, or vendor/partner locations as needed: up to 30%.
• Routinely works on and around active production equipment.
• Frequent standing, walking, bending, climbing, and lifting to 50 pounds.
• May be required to support all shifts, weekends, and special projects as business needs dictate.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.