Desktop Systems Specialist II

Shutterfly; Fort Mill (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Shutterfly LLC in Fort Mill, SC is seeking a Level 2 Helpdesk Technician to deliver high-touch IT support in a fast-paced, on-site environment. This full-time role requires supporting hardware, software, and network issues and handling ServiceNow tickets for a diverse user base.

You will provide desktop, laptop, and mobile device support for Windows and Mac OS, manage Active Directory accounts, and troubleshoot Exchange/Office 365 while collaborating with IT teams to maintain systems and

Qualifications

• 2+ years of experience as a Level 2 Helpdesk Technician.
• Experience with ServiceNow ticketing system.
• Proficient in Windows 10/11 and Mac OS.
• Strong knowledge of Office 365, Azure AD and Active Directory.
• Familiarity with Infoblox, Wi‑Fi Technologies and Proofpoint.
• Excellent troubleshooting and teamwork skills.

Responsibilities

• Provide technical support to employees on hardware, software, and network issues.
• Monitor and respond to tickets on ServiceNow platform.
• Perform desktop, laptop, and mobile device support for Windows and Mac OS.
• Manage Active Directory user accounts and permissions.
• Troubleshoot Exchange and Office 365 issues.
• Collaborate with IT teams and vendors to resolve issues.
• Maintain documentation and asset records.

Education

High School Diploma or equivalent, Associate's in Information Technology or related field is a plus

Tools

ServiceNow

Windows 10/11

MAC OS

Office 365

Azure AD

On-Premises Active Directory

Infoblox

Wi‑Fi Technologies

Proofpoint

Job description

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Shutterfly LLC is seeking a highly motivated Level 2 Helpdesk Technician to join our team.

This role requires an individual who has experience providing high touch technical support services to a demanding customer group in a fast‑paced work environment. The position will be full time, on‑site at our facility in Fort Mill, SC.

Key Responsibilities

• Provide technical support to employees on hardware, software, and network‑related issues.
• Monitor and respond to tickets on ServiceNow platform.
• Perform desktop, laptop, and mobile device support for Windows and Mac OS.
• Perform Active Directory management, create and manage user accounts, and permissions.
• Troubleshoot and resolve issues related to Microsoft Office 365 and Exchange.
• Troubleshoot and resolve issues related to Azure AD, Infoblox, WIFI Technologies, and Proofpoint.
• Monitor and maintain company's IT systems, including servers and networks.
• Provide technical guidance to end‑users and recommend solutions to technical issues.
• Collaborate with other IT teams and vendors to resolve issues.
• Maintain accurate documentation and asset management records.

Qualifications

• High School Diploma or equivalent, Associate's in Information Technology or related field is a plus.
• At least 2 years of experience as a Level 2 Helpdesk Technician.
• Experience with ServiceNow ticketing system.
• Experience in Windows 10/11.
• Experience in MAC OS.
• Strong proficiency in Office 365, Azure AD, On‑Premises Active Directory systems.
• Knowledge of Azure AD, Infoblox, Wi‑Fi Technologies, and Proofpoint.
• Excellent troubleshooting skills and problem‑solving ability.
• Ability to work in a fast‑paced work environment.
• Good communication skills and ability to work effectively in a team environment.
• Experience in a manufacturing environment is a plus.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.