Senior Technical Support Specialist - Power Electronics

EnerSys Delaware Inc.

Washington (District of Columbia)

On-site

USD 36,000 - 44,000

Full time

5 days ago

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Benefits offered by this job

PTO & Holidays

Basic Insurance

Life & Disability

Tuition Reimbursement

Flex Spending

ESOP

Job summary

EnerSys is seeking a Technical Support Representative II to provide remote technical support for power-electronics products in a help-desk environment. You will own cases from intake to resolution, document activities in Salesforce, and collaborate with Engineering and Field Service to resolve complex issues.

The role requires a two-year technical degree or equivalent, 3+ years in technical support, and experience with CRM systems like Salesforce and 8x8.

Qualifications

Two-year technical degree or equivalent in Electrical/Electronic Technology or related field.
Three+ years in technical support or field-service roles for power-electronic equipment.
Experience supporting customers remotely via help-desk or contact-center environments.

Responsibilities

Provide remote technical support for EnerSys power-electronics products.
Maintain active presence in 8x8 queues and respond promptly to requests.
Document incidents in Salesforce Alliance and ensure complete case notes.
Own cases from intake to resolution and perform follow-ups.
Escalate to Level III or cross-functional teams as needed.
Coordinate with Field Service, Engineering, and Product Management for resolution.