Global Medical Device Technical Support & Training Specialist

TERUMO BCT, INC

Lakewood (CO)

On-site

USD 36,000 - 45,000

Full time

11 days ago

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Job summary

Terumo Blood and Cell Technologies in Lakewood, Colorado, seeks a Customer Support Technical Specialist to troubleshoot complex equipment issues, deliver hands-on technical training, and help improve service programs. This role supports field service teams and customers worldwide, with a focus on developing others and solving challenging problems.

The position emphasizes effective communication, analytical troubleshooting, and a passion for teaching service training courses.

Qualifications

Demonstrated ability to communicate effectively both verbally and in writing.
Ability to use logical methods to identify and solve equipment problems.
Desire to teach service training courses.
Knowledge of troubleshooting computer hardware problems and performing computer diagnostics is desirable.
Knowledge and use of PC software applications and skills to use them effectively.

Responsibilities

Provides service support to company associates and customers.
Delivers expert level training for global associates and customers.
Suggests input into design, development, and delivery of service training programs.
Escalates challenging technical customer service issues to Global groups for further resolution.
Maintains equipment used for training and marketing trade shows.
Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures).
Handles all aspects of calls from initiation to resolution and logs information.
Maintains tools used in training classes and ensures good working conditions.