Customer Support Technical Specialist - Medical Device

Terumo Blood and Cell Technologies; Lakewood (CO); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness program

401(k) with matching

Job summary

Terumo Blood and Cell Technologies in Lakewood, CO is seeking a Technical Service Specialist to support field service teams and customers worldwide. You will troubleshoot complex equipment issues, deliver hands-on training, and help improve service programs and documentation.

Ideal candidates have a technical background, strong communication, and a passion for teaching others while solving challenging problems.

Qualifications

• Two-year technical degree required.
• Minimum 2 years' experience in technical support or field service (preferred).
• Strong communication and troubleshooting skills; able to train others.

Responsibilities

• Provides service support to company associates and customers.
• Delivers expert level training for global associates and customers.
• Suggests input into design, development and delivery of service training programs.
• Escalates challenging technical issues to Global groups for resolution.
• Maintains equipment used for training and trade shows.
• Reviews and provides feedback for service documentation (e.g., spare part instructions, PM procedures).
• Handles direct phone support to customers and field staff in the region.
• Logs information into call tracking systems.
• Maintains training tools and ensures proper calibration.

Skills

Communication

Troubleshooting

Training delivery

PC hardware

PC software

Education

Two-year technical degree

Job description

Requisition ID: 35417

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

As a Technical Service Specialist, you will serve as a subject matter expert supporting field service teams and customers worldwide by troubleshooting complex equipment issues, delivering hands‑on technical training, and helping improve service programs and documentation. You'll work closely with global teams, provide direct customer support, and play a key role in ensuring associates and customers have the knowledge and resources needed for success. This position is ideal for someone with a technical background, strong communication skills, and a passion for developing others while solving challenging technical problems.

Essential Duties

• Provides service support to company associates and customers.
• Delivers expert level training for global associates and customers.
• Suggests key input into the design, development, and delivery of service training programs.
• Escalates challenging technical customer service issues to Global groups for further resolution.
• Maintains equipment used for training and marketing trade shows.
• Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures).
• Takes care of direct phone support to customers and field repair staff in the appropriate region.
• Handles all aspects of call from initiation to resolution. Logs information into call tracking systems.
• Maintains tools used in training classes ensuring good working conditions and calibration.

Minimum Qualification Requirements

Education

Two year technical degree.

Experience

Minimum 2 years’ experience preferablly as a technical support specialist, mechanical technician, or electrical technician.

Skills

• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated ability to use logical methods to identify and solve equipment problems.
• Desire to teach service training courses.
• Knowledge of troubleshooting computer hardware problems and performing computer diagnostics is desirable.
• Knowledge and use of PC software applications and skills to use them effectively.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

LOCATION

Lakewood, Colorado - Onsite (hybrid)

Physical Requirements

• General Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, walking, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range: $26.00 to $33.00 - Hourly pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

Target Bonus on Base: 7.0%

We anticipate this requisition will be open for a minimum of five days, from September 3, 2026. We encourage your prompt application.

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Aff…

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.