Audio Visual Systems Support Technician

utaustin; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer-paid medical coverage

Vacation and sick leave

Staff Tuition Assistance

Job summary

The University of Texas at Austin is seeking an Audio Visual Systems Support Technician to maintain and troubleshoot multimedia technology in General Purpose Classrooms and departmental spaces across campus.

The role supports the Liberal Arts Instructional Technology Services, requires on-campus work, and may include evenings, weekends, and holidays. A Bachelor’s degree or equivalent experience is preferred, with strong AV system skills and customer service focus.

Qualifications

• 2 years of experience in the skilled construction and maintenance of audio/visual equipment.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Perform installation, operation, maintenance and support of audio/visual and AV control system equipment.
• Provide technical assistance in planning, construction, repair and renovation of classroom technology systems; support LAITS Help Desk.
• Identify and repair faults and failures within complex audio/visual systems.
• Assist faculty and classroom users with operation of multimedia and computer systems.
• Train and supervise student employees providing specialized, technical support.
• Provide on-call telephone and technical support to classroom users outside normal hours.
• Assist with inventory management in Liberal Arts technology classrooms.
• Other related functions as assigned.

Skills

Audio/visual systems

Customer service

Team supervision

On-call support

Education

Bachelor's degree

High school diploma or GED

Tools

Crestron AV systems

Video conferencing tools

Job description

Job Posting Title: Audio Visual Systems Support Technician ----

Hiring Department: College of Liberal Arts ----

Position Open To: All Applicants ----

Weekly Scheduled Hours: 40 ----

FLSA Status: Non-Exempt from FLSA ----

Earliest Start Date: Immediately ----

Position Duration: Expected to Continue ----

Location: UT MAIN CAMPUS ----

Job Details

General Notes: This position provides life/work balance with a 40-hour, typical work week. Evening, weekend, and holiday hours may be required as needed. On-campus work is required. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Join Liberal Arts Instructional Technology Services ( https://liberalarts.utexas.edu/laits/ ), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.

UT Austin offers a competitive benefits package ( https://hr.utexas.edu/prospective ) that includes:

• 100% employer-paid basic medical coverage for employee
• Optional medical insurance for employee's dependents - up to 50% employer-paid
• Optional dental, vision, and term life insurance for employees and dependents
• Paid holiday time off each year; state legislature determines the number of holidays
• 12 days of paid vacation time off per year for new employees
• 12 days of paid sick leave per year
• Matching contribution to Teacher Retirement System (TRS)
• Staff Tuition Assistance Program
• Access to Recreation & Health Facilities

Purpose

As part of the LAITS Classroom Support Team, this position will support, maintain, and troubleshoot the multimedia technology in General Purpose Classrooms and departmental spaces across campus.

Responsibilities

• Perform highly-skilled and technical work involving the installation, operation, maintenance and support of audio/visual and AV control system equipment.
• Provide technical assistance in the planning, construction, repair, and renovation of classroom technology systems. Provide technical support for the operations of the Liberal Arts Classroom Help Desk.
• Identify and repair faults and failures within complex audio/visual systems.
• Assist faculty and other classroom users with the operation of multimedia and computer systems.
• Assist in training and supervising a team of student employees responsible for providing specialized, technical support.
• Provide on-call telephone and technical support to classroom users sometimes outside of normal business hours.
• Assist with management of inventory in Liberal Arts technology classrooms.
• Other related functions as assigned.

Required Qualifications

• Skills comparable to two years of experience in the skilled construction and maintenance of audio/visual equipment.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• High school graduation or GED.
• Bachelor's degree.
• More than four years of experience in the skilled maintenance and repair of multimedia equipment.
• Professional experience in a university setting.
• Demonstrated ability to work well both independently and as part of a team or crew.
• Professional experience in customer service or support roles.
• Experience maintaining Crestron-controlled AV systems.
• Experience supervising student employees.
• Experience with video-conferencing, distance learning, and lecture capture solutions.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

Salary Range: $45,000+ depending on qualifications.

Working Conditions

Environmental Demands

• May work in extreme temperatures.
• May work around standard office conditions.
• May work around electrical and mechanical hazards.
• May work in shared work spaces with frequent interruptions.
• May work on multiple projects concurrently, under pressure of rigid deadlines and time limitations.

Physical Tasks

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Lifting and moving.

Work Shift

Overtime, evening, weekend, and holiday work may be required as needs demand.