Senior Technical Support Specialist

Newmar-Power-LLC; Costa Mesa (CA); On-site; USD 65,000 - 83,000; Full time

Job summary

Mission Critical Electronics, LLC (MCE) in Costa Mesa, CA is seeking a Technical Service Representative III to deliver advanced technical support and solutions to customers across the United States. The role focuses on resolving complex issues and maintaining strong client relationships through expert guidance and troubleshooting.

This full-time position requires collaboration with engineering, product development, and QA teams, documentation of interactions, mentoring of junior staff, and

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or related technical field.
• Minimum of 5 years in technical support or customer service with complex problem-solving.
• Strong understanding of computer hardware, software, and networking concepts.
• Proficiency with support ticketing systems and remote diagnostic tools.
• Excellent verbal and written communication skills.

Responsibilities

• Provide advanced technical support and troubleshooting for complex customer inquiries via phone, email, or remote sessions.
• Diagnose and resolve hardware, software, and network issues related to company products or services.
• Collaborate with engineering, product development, and quality assurance teams to elevate and resolve technical problems.
• Document all customer interactions, technical issues, and resolutions accurately in the support ticketing system.
• Train and mentor junior technical service representatives to enhance team knowledge and performance.
• Analyze customer feedback and technical data to identify trends and recommend improvements.
• Maintain up-to-date knowledge of company products, industry trends, and emerging technologies.

Skills

Hardware & Networking

Ticketing systems

Remote diagnostics

Communication skills

Education

Associate degree or higher in IT/CS

Bachelor’s degree in a technical discipline

Job description

Mission Critical Electronics, LLC (MCE) in Costa Mesa, CA is seeking a Technical Service Representative III to deliver advanced technical support and solutions to customers across the United States. The role focuses on resolving complex issues and maintaining strong client relationships through expert guidance and troubleshooting.

This full-time position requires collaboration with engineering, product development, and QA teams, documentation of interactions, mentoring of junior staff, and