24/7 Network Infrastructure Support Engineer

Nokia Corporation; Coppell (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Stock Purchase Plan

Paid time off

Tuition assistance

Disability coverage

Job summary

Nokia Corporation in the United States is seeking a Technical Support Engineer to lead 24/7 support for Network Management System products and manage outages for critical networks. You will diagnose issues, coordinate resolutions, and maintain high customer satisfaction.

Responsibilities include documenting incidents in Salesforce, contributing to knowledge bases, and working with level 3/TEC teams to ensure smooth knowledge transfer and recovery planning.

Qualifications

• A degree in Computer Science or related field preferred, or equivalent practical experience in technical support.
• Experience with network management systems or optical tech is an asset.
• Strong problem-solving, communication, and customer service orientation.

Responsibilities

• Provide 24/7/365 technical support for NMS products with timely troubleshooting.
• Diagnose and perform corrective or preventive maintenance and escalate as needed.
• Document outages and support actions in Salesforce and upgrade guides.
• Maintain customer relationships and ensure SLA-compliant service delivery.
• Act as Outage Manager, assess impact and communicate risks to stakeholders.
• Collaborate with product teams to transfer knowledge and resolve issues.

Skills

Customer focus

Problem solving

Communication

Time management

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Job description

Nokia Corporation in the United States is seeking a Technical Support Engineer to lead 24/7 support for Network Management System products and manage outages for critical networks. You will diagnose issues, coordinate resolutions, and maintain high customer satisfaction.

Responsibilities include documenting incidents in Salesforce, contributing to knowledge bases, and working with level 3/TEC teams to ensure smooth knowledge transfer and recovery planning.