Senior Technical Support Engineer - TV & Network Systems

Dish Network Corporation; Englewood, Northern (CO, KY); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Career opportunities

Flexible time away plan

Job summary

EchoStar is seeking a skilled technical product support specialist to resolve complex Tier 3/4 issues across commercial video and internet platforms. You will work with hardware, software, and RF/QAM systems and collaborate with internal teams and field leadership to ensure seamless deployment and ongoing stability.

The role emphasizes diagnostic rigor, documentation, and collaboration with QA for testing, with opportunities to leverage AI to optimize workflows and knowledge sharing.

Qualifications

• Bachelor’s Degree in Computer Science, Network Engineering, or a related field; or 4+ years of equivalent practical work experience
• 2-4 years of experience in commercial TV installation, network engineering, or technical product support
• Android set-top box troubleshooting and ADB log analysis
• Linux-based log interpretation and diagnostic troubleshooting
• Salesforce case management and technical documentation creation

Responsibilities

• Provide Tier 3 and Tier 4 advanced product support across commercial video and internet platforms
• Resolve high-level escalations through multi-channel communication; manage laboratory hardware setups to isolate bugs and replicate complex field defects
• Partner with QA to execute regression and acceptance testing for upcoming software and hardware releases
• Create and update technical documentation, knowledgebase articles, and training modules; leverage AI tools to streamline documentation workflows
• Manage customer interactions and support cases within Salesforce to ensure accurate tracking and resolution metrics

Skills

Linux logs

Android logs

ADB commands

Networking

Communication

Education

BSc in CS/Network Eng or equivalent

Tools

Cisco CCNA

CompTIA A+

Net+

Linux Essentials

Job description

EchoStar is seeking a skilled technical product support specialist to resolve complex Tier 3/4 issues across commercial video and internet platforms. You will work with hardware, software, and RF/QAM systems and collaborate with internal teams and field leadership to ensure seamless deployment and ongoing stability.

The role emphasizes diagnostic rigor, documentation, and collaboration with QA for testing, with opportunities to leverage AI to optimize workflows and knowledge sharing.