Senior Technical Support Engineer - Remote Imaging

Fujifilm; Dover (DE); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

FUJIFILM Healthcare Americas Corporation is seeking a Technical Support Engineer, MI – II (Tier II) to provide remote support for Synapse products to HCUS customers. You will troubleshoot complex issues, document resolutions, and escalate using TAC, while collaborating with peers to develop innovative solutions.

The role requires on-call coverage, overtime, and occasional overnight travel, with a focus on delivering timely and accurate customer service and maintaining product knowledge.

Qualifications

• Bachelor’s degree or equivalent experience in a technical field.
• Industry certifications (Microsoft, VMware, Cisco) preferred.
• Knowledge of Windows Server, networking, SQLServer/Oracle.
• Strong communication and multitasking skills.
• Ability to make independent decisions based on data and product knowledge.
• Experience with Linux and PostgreSQL.

Responsibilities

• Remotely troubleshoot and resolve issues for Synapse products.
• Collaborate to solve complex technical problems and develop solutions.
• Document troubleshooting steps and follow TAC escalation process.
• Escalate cases to next level when needed and contribute to knowledge base.
• Maintain expert knowledge of medical imaging products and related tech.
• Communicate with customers effectively and document interactions in cases.
• Work cross-functionally with other Synapse teams; handle additional duties.
• Monitor TAC phone system and maintain accurate status boards.
• Participate in on-call rotation and occasional travel as required.

Skills

Windows OS knowledge & networking

SQLServer/Oracle knowledge

Linux architecture

PostgreSQL experience

Strong communication skills

Education

Bachelor’s Degree, Trade School Certification or Industry Experience

Tools

Synapse Administration

Synapse front end

Synapse workflows

HL7 & DICOM interfaces

VMware & Storage Solutions

Shell scripting (BASH/Python)

RHEL servers

Job description

FUJIFILM Healthcare Americas Corporation is seeking a Technical Support Engineer, MI – II (Tier II) to provide remote support for Synapse products to HCUS customers. You will troubleshoot complex issues, document resolutions, and escalate using TAC, while collaborating with peers to develop innovative solutions.

The role requires on-call coverage, overtime, and occasional overnight travel, with a focus on delivering timely and accurate customer service and maintaining product knowledge.