Senior Technical Support Engineer — PowerEdge XE

Dell Technologies Inc.; Round Rock (TX); On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies is seeking a Senior Technical Support Engineer to support PowerEdge XE servers in Round Rock, TX. You will resolve complex customer issues across phone, email, chat and web, ensuring timely, high-quality responses in a fast-paced environment.

You’ll collaborate with Engineering and other teams, document progress, and help improve product quality. A Bachelor’s degree is preferred and 3–5+ years of technical support experience are expected.

Qualifications

• 3–5+ years of technical support experience.
• Strong knowledge of Dell PowerEdge servers.
• Familiarity with Linux environments (RHEL and Ubuntu).
• Experience with Dell and vendor diagnostics utilities.

Responsibilities

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams.
• Provide qualified information to Engineering so they can improve product quality and reliability.
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures.

Skills

PowerEdge servers

PowerEdge XE

Linux (RHEL/Ubuntu)

Troubleshooting

Diagnostics utilities

Customer facing

Technical support experience

Education

Bachelor’s degree

Job description

Dell Technologies is seeking a Senior Technical Support Engineer to support PowerEdge XE servers in Round Rock, TX. You will resolve complex customer issues across phone, email, chat and web, ensuring timely, high-quality responses in a fast-paced environment.

You’ll collaborate with Engineering and other teams, document progress, and help improve product quality. A Bachelor’s degree is preferred and 3–5+ years of technical support experience are expected.