Senior Technical Support Engineer – PowerEdge XE

Dell Technologies Inc.; Draper (UT); On-site; USD 66,000 - 86,000; Full time

Job summary

Dell Technologies is seeking a Senior Technical Support Engineer to support PowerEdge XE servers in Draper, UT. In this fast-paced role you will own complex customer-reported issues, coordinate with Engineering and other teams, document progress, and provide timely updates to customers.

You will leverage Linux expertise (RHEL/Ubuntu), Dell diagnostics, and strong knowledge of PowerEdge hardware to drive high-quality resolutions and customer satisfaction in a remote-capable team.

Qualifications

• 3–5+ years of technical support experience.
• Experience with Dell PowerEdge servers.
• Proficient in Linux (RHEL/Ubuntu).
• Ability to work in high-pressure, customer-facing environment.

Responsibilities

• Take ownership of complex customer-reported issues until resolution.
• Coordinate with Engineering and cross-functional teams.
• Document progress and communicate timelines to customers.
• Provide feedback to improve product quality and reliability.

Skills

PowerEdge servers

Linux (RHEL/Ubuntu)

Customer-facing

Technical support

Education

Bachelor's degree

Tools

Dell Diagnostics

Remote diagnostics

Job description

Dell Technologies is seeking a Senior Technical Support Engineer to support PowerEdge XE servers in Draper, UT. In this fast-paced role you will own complex customer-reported issues, coordinate with Engineering and other teams, document progress, and provide timely updates to customers.

You will leverage Linux expertise (RHEL/Ubuntu), Dell diagnostics, and strong knowledge of PowerEdge hardware to drive high-quality resolutions and customer satisfaction in a remote-capable team.