Senior Technical Support Engineer - Platform Expert
Mirakl - Labs
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Benefits offered by this job
Job summary
Mirakl is seeking a Senior Technical Support Engineer to join our Boston team in a hybrid role (4 days in the office, 1 day remote). You will be the technical authority for international clients, owning relationships, diagnosing complex issues, and collaborating with product, SRE, and customer success teams to deliver exceptional experiences.
Ideal candidates have 5+ years in SaaS tech support, deep SQL/APIs knowledge, and a proactive mindset.
Qualifications
- 5+ years of technical support experience in a SaaS or similar environment.
- Strong proficiency with SQL, APIs, SMTP, and SaaS solutions.
- Analytical ability to diagnose and resolve intricate technical challenges.
- Autonomy and agility in a fast-paced environment.
- Ability to collaborate with global teams and share knowledge.
Responsibilities
- Master Mirakl's platform and become the go-to expert for clients.
- Own client relationships and act as primary contact for platform inquiries.
- Drive continuous improvement of processes and AI-based tools.
- Analyze and resolve complex technical issues using logs, APIs, and SQL.
- Proactively monitor systems through dashboards and alerts.
- Collaborate with developers to hand off cases with complete details.
Skills
Tools
Job description
Mirakl is seeking a Senior Technical Support Engineer to join our Boston team in a hybrid role (4 days in the office, 1 day remote). You will be the technical authority for international clients, owning relationships, diagnosing complex issues, and collaborating with product, SRE, and customer success teams to deliver exceptional experiences.
Ideal candidates have 5+ years in SaaS tech support, deep SQL/APIs knowledge, and a proactive mindset.
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