Senior Technical Support Engineer - Industrial Energy

FTI; Menasha (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

FTI in Menasha, Wisconsin, is seeking a Senior Product Support Specialist to provide expert-level technical support for Excellerate products. The ideal candidate will have a Bachelor's degree in a technical field and 5 years of relevant experience. Responsibilities include evaluating technical support requests, analyzing warranty claims, and performing technical document reviews. This position offers a hybrid work schedule and competitive benefits as part of FTI's commitment to employee wellness.

Qualifications

• Bachelor's degree or equivalent technical training with relevant experience.
• Experience with troubleshooting electrical distribution systems.
• Ability to interpret technical documentation.

Responsibilities

• Evaluate and process technical support requests from customers.
• Support development of key metrics regarding technical support.
• Perform failure analysis of defective parts.

Skills

Technical documentation interpretation

Troubleshooting electrical distribution systems

Knowledge of communication protocols

ERP or CRM platform familiarity

Strong communication skills

Organizational skills

Education

Bachelor’s degree in a related technical field

5 years of relevant industrial/utility electrical equipment experience

Job description

FTI in Menasha, Wisconsin, is seeking a Senior Product Support Specialist to provide expert-level technical support for Excellerate products. The ideal candidate will have a Bachelor's degree in a technical field and 5 years of relevant experience. Responsibilities include evaluating technical support requests, analyzing warranty claims, and performing technical document reviews. This position offers a hybrid work schedule and competitive benefits as part of FTI's commitment to employee wellness.