Senior Technical Support Engineer, Enterprise Cloud & GPU

Vultr; Colorado Springs (CO); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Professional development reimbursement

11 Holidays + PTO + rollover plan

Long-term sabbatical after 5 years + 1

$500 remote office setup stipend

$400 yearly remote office stipend

Internet reimbursement up to $75/mo

Gym membership reimbursement up to $50

Wellable subscription

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr products and infrastructure, serving as an escalation point for complex issues and assisting customers, system administrators, and engineering teams in diagnosing and resolving platform-related problems.

You will mentor junior team members, support enterprise environments, and work in a 24/7 team-based operations setting.

Qualifications

• 3+ years in enterprise technical support or similar role.
• Strong experience with Linux systems and troubleshooting.
• Experience with enterprise networking concepts.

Responsibilities

• Respond to customer inquiries and provide technical guidance for Vultr products and services.
• Act as first responder to platform-level alerts and incidents, assess impact and troubleshoot.
• Lead complex incident analysis and develop recommendations to prevent recurrence.
• Coordinate with internal teams to resolve platform-level problems and outages.
• Create, update and maintain internal documentation and support procedures.
• Support enterprise customer environments including performance, availability, and configuration.

Skills

Linux troubleshooting

Enterprise networking

Customer service

English communication

Time management

Written and verbal communication

Tools

Containers

Kubernetes

Command-line tools

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr products and infrastructure, serving as an escalation point for complex issues and assisting customers, system administrators, and engineering teams in diagnosing and resolving platform-related problems.

You will mentor junior team members, support enterprise environments, and work in a 24/7 team-based operations setting.