Senior Technical Support Engineer - Cloud & Kubernetes

Securiti; United States; On-site; USD 161,000 - 220,000; Full time

Job summary

Veeam Software Corporation in the United States is seeking a Senior Technical Support Engineer to design and develop complex solutions, driving technical product support requests and improving the customer experience through issue recreation and tracking for faster, accurate resolutions.

You will collaborate with engineering, sales and product management on POC analyses, contribute to Knowledge Base and white papers, and configure public cloud infrastructure (AWS, Azure, Google Cloud) while

Qualifications

• Bachelor's degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field
• 6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation
• Experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation
• Experience with at least two of: OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware administration
• Configuring public cloud infrastructure including AWS, Azure, Google Cloud
• Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications
• Using CRM: Salesforce and ServiceNow for case management

Responsibilities

• Design and develop complex solutions to drive technical product support requests.
• Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions.
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers.
• Develop performance metrics and standards for technical products.
• Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers.
• Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers.
• Work on product networking, cloud, virtualization, backup, and recovery.
• Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation.
• Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.

Skills

Kubernetes

Automation scripting

Cloud technologies

Bash or Python scripting

Education

Bachelor's degree in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field

Tools

OpenShift

PKS

Rancher

Google GKE

AWS EKS

VMware

Docker

Kubernetes

AWS

Azure

Google Cloud

Python

Bash

Job description

Veeam Software Corporation in the United States is seeking a Senior Technical Support Engineer to design and develop complex solutions, driving technical product support requests and improving the customer experience through issue recreation and tracking for faster, accurate resolutions.

You will collaborate with engineering, sales and product management on POC analyses, contribute to Knowledge Base and white papers, and configure public cloud infrastructure (AWS, Azure, Google Cloud) while