Senior Technical Support Engineer - 24x7 Healthcare Deployments

MS0059 GE Medical Systems Information Technologies, Inc.

United States

Remote

USD 108.000 - 162.000

Vollzeit

Vor 6 Tagen

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Zusammenfassung

GE HealthCare in the United States seeks a Technical Support Engineer II to drive customer satisfaction through expert remote and on-site support, lead incident management, and guide implementations of Digital CMU solutions.

You will mentor junior engineers, collaborate with cross‑functional teams, and contribute to knowledge management while supporting 24x7 operations across US and Canada.

Qualifikationen

Five years of advanced technical support or senior field engineering experience.
Experience with GE HealthCare software solutions and Cisco networks.
Proven incident management and escalation leadership.
Ability to lead remote and onsite support across US/Canada.

Aufgaben

Provide advanced remote technical support for GE HealthCare software and hardware environments.
Lead customer escalation meetings and define engagement plans.
Participate in project planning, testing, and go-live support.
Develop and publish knowledge management content and share best practices.
Collaborate with engineering, product and field teams to improve service delivery.
Mentor junior engineers and lead serviceability improvements.
Maintain thorough documentation of cases and resolutions.
Support 24x7x365 customer care and ensure timely issue resolution.

Kenntnisse

Cisco networking

AWS/cloud

Kubernetes

Linux

Incident management

Remote diagnostics

CRM systems

Project leadership

Troubleshooting

Ausbildung

Bachelor's degree in Engineering/IT/CS

Tools

CRM systems

Common Service Desk

Citrix

Microsoft technologies

Jobbeschreibung