Senior Technical Support Engineer

Nightwing; Annapolis (MD); On-site; USD 122,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

PTO

Holidays

Job summary

Nightwing seeks an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems in Annapolis Junction, Maryland. The role requires an active TS/SCI with CI Poly clearance and IAT Level II certification, with 10+ years of technical support experience.

The position emphasizes hands-on technical leadership, complex incident resolution, and mentoring junior engineers to ensure operational excellence for critical IT infrastructure and systems.

Qualifications

• Active TS/SCI CI Poly clearance is mandatory.
• IAT Level II certification is required.
• 10+ years of relevant technical support experience or an equivalent combination of education and experience.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Skills

TS/SCI CI Poly clearance

IAT Level II certification

Analytical problem solving

Troubleshooting

Communication skills

Independent worker

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational success. This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence.

** Candidates must have an active TS/SCI with CI Poly clearance **

Location: Annapolis Junction, Maryland

Key Job Responsibilities:

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.

• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.

• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.

• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.

• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.

• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.

• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Minimum Requirements

• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.

• Current TS/SCI CI Poly clearance

• IAT Level II certification compliance (required).

• Proven ability to work independently in fast-paced, high-stakes environments.

• Strong analytical, troubleshooting, and communication skills.

• Experience supporting complex, enterprise-level IT systems and infrastructure.

Please Note: This position is contingent upon contract award.

Active and transferable Active U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives.

When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.

At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

The salary associated with this position ($122,000-$253,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays and additional insurances.

Salary & Benefits

The salary associated with this position ($122,000-$253,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.