Senior Technical Support Engineer

Nightwing; Maryland; On-site; USD 122,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

401(k) plan

PTO

Holidays

Job summary

A leading technology firm in Maryland is looking for a Senior Technical Support Engineer to serve as a primary escalation point for IT support. The role requires over 10 years of technical support experience, advanced troubleshooting skills, and a current TS/SCI CI Poly clearance. You will manage complex incidents, lead junior team members, and contribute to service improvement initiatives. The salary ranges from $122,000 to $253,000, depending on qualifications and experience, and medical, vision, and dental insurance are included in the benefits.

Qualifications

• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance.
• IAT Level II certification compliance (required).
• Experience supporting complex, enterprise-level IT systems and infrastructure.

Responsibilities

• Serve as a primary escalation point for Tier 2 and Tier 3 support.
• Provide advanced technical troubleshooting and problem resolution.
• Independently manage and execute all functional responsibilities for assigned systems.
• Lead or oversee the work of junior team members.
• Contribute to continuous service improvement initiatives.
• Develop and maintain technical documentation and knowledge base articles.
• Support user training and knowledge transfer.

Skills

Analytical skills

Troubleshooting

Communication skills

Technical independence

Education

10+ years of technical support experience

IAT Level II certification

Job description

Senior Technical Support Engineer

Location: Annapolis Junction, Maryland

Nightwing provides technically advanced full‑spectr…cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Seniority level: Mid‑Senior; Employment type: Full‑time; Job function: Information Technology.

Key Job Responsibilities

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long‑term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission‑critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Minimum Requirements

• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance.
• IAT Level II certification compliance (required).
• Proven ability to work independently in fast‑paced, high‑stakes environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting complex, enterprise‑level IT systems and infrastructure.

Active and transferable U.S. government‑issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Salary: $122,000–$253,000. Compensation will be determined based on qualifications, experience, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401(k) plan, PTO, holidays, and additional insurances.

Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.