Desktop Support Analyst

6AM City, LLC; False Pass (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

6AM City, LLC is seeking a Desktop Support Analyst to provide hands-on technical support at a manufacturing site in Klingerstown, PA. This long-term contract role combines independent work with collaboration to IT teams and occasional travel for training or backup site coverage.

Responsibilities include desktop/end-user support, imaging and endpoint configuration, incident tracking, and contributing to site IT projects.

Qualifications

• At least 3 years of desktop or technical support experience, preferably in manufacturing.
• Strong knowledge of Active Directory, Microsoft 365, Windows 10 and hardware troubleshooting.
• Experience imaging desktops and configuring endpoints with enterprise tools.

Responsibilities

• Provide day-to-day desktop and endpoint support for both office and plant users.
• Record and track requests in the service management platform with clear documentation.
• Troubleshoot recurring issues and implement lasting fixes to reduce incidents.
• Assist with site IT projects like workstation deployments and software updates.
• Configure, deploy, image, and maintain desktops, laptops, and related devices.
• Support mobile and peripheral technologies used in manufacturing operations.

Skills

Active Directory

Microsoft 365

Windows 10

Desktop hardware

Workstation support

Tools

SCCM

Job description

Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.

Responsibilities

• Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues.
• Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation.
• Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repeat incidents.
• Assist with planning and execution of site-based IT projects such as workstation deployments, software rollouts, infrastructure updates, and facility technology changes.
• Configure, deploy, image, and maintain enterprise endpoint devices, including desktops, laptops, and other user computing equipment.
• Support mobile and peripheral technologies used in manufacturing operations, including managed devices, scanners, label printers, and similar tools.
• Provide remote backup support for additional locations and travel periodically when onsite assistance or training is needed.
• At least 3 years of experience in desktop or technical support roles, preferably in a manufacturing or industrial setting.
• Working knowledge of Active Directory, Microsoft 365, Windows 10, desktop hardware, and workstation support.
• Experience with desktop imaging, endpoint configuration, and tools such as Microsoft SCCM or comparable system management platforms.