Senior Technical Services & Integrations Specialist

Absorb Software Inc.; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote-first work with flexible…

Health and Wellness benefits including

New Hire Equipment Allowance and Flex

Career growth and internal mobility

Resumo da oferta

Absorb Software Inc. is seeking a Technical Services Specialist to support clients through advanced integrations, data solutions, and cross-system automation.

The role blends client engagement with hands-on technical execution and leadership, solving complex integration challenges. You will lead end-to-end projects, mentor teammates, and contribute to new service offerings while shaping internal processes for better client outcomes.

Qualificações

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
• Proven ability to manage multiple projects while maintaining high standards of documentation and service.
• Comfortable working independently while collaborating effectively across teams.
• Familiarity with AI tools and agents.

Responsabilidades

• Lead technical projects from scoping to delivery and align to technical realities and client goals.
• Manage integration and data projects end-to-end; ensure timely and high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust‑based client relationships rooted in clarity, reliability, and service excellence.
• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges.
• Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience.

Conhecimentos

Integration & data solutions

Client-facing communication

SaaS platform

Technical leadership

Project scoping & planning

Ferramentas

Zendesk

JIRA

Confluence

APIs

SSO

SQL

CRM/HRIS connectors

PowerBI

Descrição da oferta de emprego

Absorb Software Inc. is seeking a Technical Services Specialist to support clients through advanced integrations, data solutions, and cross-system automation.

The role blends client engagement with hands-on technical execution and leadership, solving complex integration challenges. You will lead end-to-end projects, mentor teammates, and contribute to new service offerings while shaping internal processes for better client outcomes.