Technical Services Manager, Customer & Supplier Assurance

Kettle Cuisine, LLC.; Lynn (MA); Presencial; USD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Performance bonus

Descripción de la vacante

Kettle Cuisine is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, audit standards, and supplier expectations into clear internal actions with defined owners and timely responses.

The role requires a Bachelor’s in a related field and 7+ years in customer quality or food manufacturing, with strong project-management and stakeholder skills.

Formación

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, Supply Chain, or a related field; equivalent relevant experience may be considered.
• Seven or more years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.
• Experience interpreting customer contracts and technical standards; supporting customer audits, CAPA, and cross-functional projects.
• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.
• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Responsabilidades

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements, including bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.
• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards, programs, and guidance.
• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality, and Food Safety owners.
• Identify gaps, non-standard requirements, timeline risks, and unclear ownership before commitments are made.
• Establish work controls, escalation paths, response timelines, and evidence requirements for customer supplier assurance.
• Report recurring risks and recommend program improvements across sites and functions.
• Set priorities, track commitments, and coach assigned team members toward consistent execution.

Conocimientos

Communication skills

Project management

Prioritization

Stakeholder management

Analytical skills

Educación

Bachelor’s degree in Food Science/related field

7+ years of related experience

Descripción del empleo

Kettle Cuisine is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, audit standards, and supplier expectations into clear internal actions with defined owners and timely responses.

The role requires a Bachelor’s in a related field and 7+ years in customer quality or food manufacturing, with strong project-management and stakeholder skills.