Senior Technical Service Engineer - Remote, US

Unicatcatalyst; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading manufacturer in catalyst technologies seeks a Senior Technical Service Engineer to provide technical support and optimize processes for clients in various industries. The role involves direct customer interaction, troubleshooting, and collaboration with sales teams to enhance service delivery. Candidates should possess a BS in Chemical Engineering and at least 5 years of relevant experience, along with strong analytical and communication skills.

Benefits

Onsite Parking

401k (Matching)

Health Insurance

Paid Time Off

Qualifications

• Minimum 5 years’ experience in a plant operations role or similar technical service position.
• Strong competence in analytical and troubleshooting skills.
• Experience with technical customer service is highly desirable.

Responsibilities

• Provide direct technical support to customers including troubleshooting and process optimisation.
• Prepare and deliver technical proposals and presentations.
• Supervise catalyst loading and unit start-up at customer sites.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Interpersonal skills

Self-motivated

Resourcefulness

Education

BS in Chemical Engineering

Chemistry or related field

Tools

Microsoft Suite

Job description

Senior Technical Service Engineer - Remote, US

Type: Full Time

Location: Remote

UNICAT Catalyst Technologies, LLC is a leading manufacturer and supplier of high-quality catalysts and adsorbent materials. We serve industries worldwide, including oil, gas, petrochemical, DRI, methanol, ammonia, and hydrogen.

Our mission is built upon three core values:

Innovative Catalyst and Process Technology Partner: We drive progress through cutting-edge solutions.

Dedicated Collaboration: We work closely with partners to develop effective solutions.

Adaptable and Flexible: We focus on enhancing customer profitability, sustainability, and efficiency.

Employee Benefits

• Onsite Parking
• 401k (Matching)
• Health Insurance
• Paid Time Off

Key Responsibilities

• Serve as Technical Advisor supporting the Sales Team in pre- and post-sales activities
• Provide direct technical support to customers, including troubleshooting, process optimisation, and start-up assistance for steam methane reforming, ammonia, purification and PSA units.
• Analyse plant operating data to assess catalyst performance and recommend improvements.
• Prepare and deliver technical proposals, presentations and reports to clients and internal stakeholders.
• Supervise catalyst loading, activation, and unit start-up at customer sites.
• Conduct spent catalyst analysis and performance reviews to support ongoing customer relationships.
• Develop a thorough understanding of the modelling tools for SMR, Ammonia and PSA.
• Support the growth of the business by developing a foundational understanding of the purification business and modelling tools.
• Develop technical presentation skills and support sales team with customer visits when appropriate.
• Support Senior Technical Manager with product documentation requirements including product data sheets and SDS.

Skills and Qualifications

• BS in Chemical Engineering, Chemistry or related field
• Minimum 5 years’ experience in a plant operations role or similar technical service position, ideally with exposure to steam methane reforming, ammonia, or PSA technologies.
• Strong analytical and troubleshooting skills with a proven track record in process optimization.
• Excellent communication and interpersonal skills; ability to work effectively with commercial teams and external customers.
• Self-motivated, resourceful, and able to work independently as well as in a team environment.
• Willingness to travel as required to support customer and business needs.
• A strong competence in the standard Microsoft Suite of tools.
• Knowledge of programming and additional IT skills are very favourable.
• Experience with technical customer service is highly desirable.