Senior Technical Service Engineer - Remote, US

UNICAT Technologies; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading manufacturer in catalyst technologies seeks a Senior Technical Service Engineer to provide technical support and optimize processes for clients. The role involves direct customer interaction, troubleshooting, and preparing technical documentation. Ideal candidates will have a BS in Chemical Engineering and at least 5 years of relevant experience, along with strong analytical and communication skills.

Benefits

Onsite Parking

401k (Matching)

Health Insurance

Paid Time Off

Qualifications

• Minimum 5 years’ experience in a plant operations role or similar technical service position.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as Technical Advisor supporting the Sales Team in pre- and post-sales activities.
• Provide direct technical support to customers, including troubleshooting and process optimisation.
• Prepare and deliver technical proposals and presentations.

Skills

Analytical Skills

Troubleshooting

Communication

Interpersonal Skills

Self-motivated

Resourceful

Microsoft Suite

Education

BS in Chemical Engineering

Tools

Microsoft Suite

Job description

Senior Technical Service Engineer - Remote, US

Type: Full Time

Location: Remote

UNICAT Catalyst Technologies, LLC is a leading manufacturer and supplier of high-quality catalysts and adsorbent materials. We serve industries worldwide, including oil, gas, petrochemical, DRI, methanol, ammonia, and hydrogen.

Our mission is built upon three core values:

Innovative Catalyst and Process Technology Partner: We drive progress through cutting-edge solutions.

Dedicated Collaboration: We work closely with partners to develop effective solutions.

Adaptable and Flexible: We focus on enhancing customer profitability, sustainability, and efficiency.

Employee Benefits

• Onsite Parking
• 401k (Matching)
• Health Insurance
• Paid Time Off

Key Responsibilities

• Serve as Technical Advisor supporting the Sales Team in pre- and post-sales activities
• Provide direct technical support to customers, including troubleshooting, process optimisation, and start-up assistance for steam methane reforming, ammonia, purification and PSA units.
• Analyse plant operating data to assess catalyst performance and recommend improvements.
• Prepare and deliver technical proposals, presentations and reports to clients and internal stakeholders.
• Supervise catalyst loading, activation, and unit start-up at customer sites.
• Conduct spent catalyst analysis and performance reviews to support ongoing customer relationships.
• Develop a thorough understanding of the modelling tools for SMR, Ammonia and PSA.
• Support the growth of the business by developing a foundational understanding of the purification business and modelling tools.
• Develop technical presentation skills and support sales team with customer visits when appropriate.
• Support Senior Technical Manager with product documentation requirements including product data sheets and SDS.

Skills and Qualifications

• BS in Chemical Engineering, Chemistry or related field
• Minimum 5 years’ experience in a plant operations role or similar technical service position, ideally with exposure to steam methane reforming, ammonia, or PSA technologies.
• Strong analytical and troubleshooting skills with a proven track record in process optimization.
• Excellent communication and interpersonal skills; ability to work effectively with commercial teams and external customers.
• Self-motivated, resourceful, and able to work independently as well as in a team environment.
• Willingness to travel as required to support customer and business needs.
• A strong competence in the standard Microsoft Suite of tools.
• Knowledge of programming and additional IT skills are very favourable.
• Experience with technical customer service is highly desirable.

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