Senior Technical Project Manager

ACL Digital; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

ACL Digital is seeking an experienced IT Project Manager to lead large, cross-functional technology initiatives within a university setting. You will drive planning, governance, and delivery of complex projects spanning CRM, ERP, data integration, and cloud-based systems.

You will manage change strategies, stakeholder communications, and training, ensuring adoption and post-go-live stabilization while coordinating with business units and executives to deliver measurable value.

Qualifications

• 8–10 years of progressive IT project management experience in large, complex, cross-functional initiatives.
• Experience delivering enterprise-level technology projects (CRM, ERP, infrastructure, data integration, or cloud-based systems).
• Proven experience managing enterprise change management initiatives, including planning, adoption strategies, training, and post-go-live support.

Responsibilities

• Lead planning and delivery of multiple large IT projects across departments, aligned with university priorities.
• Develop detailed project plans, milestones, budgets, timelines, and resource allocations.
• Conduct risk assessments and implement mitigation strategies.

Skills

Change management

Large-scale project management

Technology projects

University experience

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

MS Project

Smartsheet

ServiceNow

Jira

Job description

Duration: 12 months - Some potential to extend

Top 3 technical

• Change Management: 5–10 years of experience in change management.
• Large-Scale Project Management: Proven experience managing and delivering large, complex projects.
• Technology Projects: Ability to lead and manage technology-focused projects from initiation through completion.
• University Experience: Experience working on university or higher education projects is a plus.

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Project management training/certification preferred (e.g., PMP, Agile, PRINCE2)

Experience

8–10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.

Demonstrated experience in delivering enterprise-level technology projects, such as CRM, ERP, infrastructure, data integration, or cloud-based systems.

Required: proven experience project managing enterprise change management initiatives, including developing change management plans, driving stakeholder adoption strategies, coordinating user training, and supporting post-go-live stabilization alongside technical project delivery.

Minimum of 5 years of experience engaging with business units, technical teams, and executive stakeholders to translate business needs into actionable project plans.

Proven ability to lead diverse project teams, set direction, communicate vision, and influence outcomes without direct authority.

Experienced in navigating organizational change, managing competing priorities, and driving projects forward in ambiguous or evolving environments.

A strong history of using data-driven insights to guide project planning and risk management.

Knowledge and Skills

Expert in project management methodologies, including Waterfall, Agile, and hybrid approaches.

Skilled in change management methodologies and frameworks to guide stakeholder adoption of new technology.

Proficient with project management tools such as MS Project, Smartsheet, ServiceNow, or Jira.

Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.

Strong system-thinking capability to understand and manage interactions between technology and business processes.

Ability to frame and communicate complex information clearly to drive alignment and informed decision-making.

Demonstrated ability to build relationships, foster collaboration, and resolve conflicts across diverse stakeholder groups.

Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.

Skilled in resource planning and budgeting for large-scale projects.

Self-motivated, organized, and capable of working independently in fast-paced environments.

Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business

Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

3. Key Responsibilities & Accountabilities

Identify all key responsibilities (maximum of 5) required of the job in 3-4 sentences and indicate the typical amount of time required for each responsibility. Total percentage of time must equal to 100%.

Responsibility

Percent of Time

Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.

Develop and manage detailed project plans, milestones, scope statements, budgets, timelines, and resource allocations.

Conduct risk assessments and implement proactive mitigation strategies.

Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content.

30%

Driving Change Management

Change Strategy & Planning – Develop and lead the change management strategy and plan for the enterprise technology project, including stakeholder impact analysis, readiness assessments, and a roadmap for adoption.

Training & Enablement – Coordinate the development and delivery of training materials and enablement resources to prepare end users for new systems, processes, or workflows.

Adoption & Reinforcement – Monitor adoption metrics post-go-live, address gaps in usage or understanding, and implement reinforcement activities to sustain long‑term adoption.

Resistance & Risk Management – Proactively identify sources of resistance or risk to adoption and develop mitigation strategies in partnership with project and business leadership.

Post-Implementation Support – Support stabilization efforts after go‑live, gathering feedback and coordinating corrective actions to ensure the change is fully embedded in daily operations.

25%

Stakeholder Engagement & Communication

Serve as the primary liaison between technical teams, business units, and executive sponsors.

Build and maintain strong relationships with stakeholders at all levels.

Facilitate effective communication across cross‑functional teams to ensure shared understanding of objectives, progress, and changes.

Present project updates, risks, and performance metrics to governance groups and leadership.

20%

Provide direction and support to cross‑functional project teams, including internal staff and external vendors.

Establish clear goals and responsibilities and promote accountability across team members.

Foster a collaborative environment that encourages innovation, ownership, and problem‑solving.

15%

Track and report on project progress, milestones, risks, issues, and financials.

Develop and publish status reports, prepare and modify schedules or plans as required.

Ensure post-project evaluation, lessons learned, and knowledge documentation.

Manage project budgets responsibly, identify cost‑saving opportunities, and ensure financial accountability.