Senior IT Project Manager, ERP

Northeastern University; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

University ITS is seeking aSenior IT Project Manager to lead large-scale IT initiatives across scope, schedule, and budget, guiding cross-functional teams to successful delivery. This strategic role emphasizes communication with executive stakeholders and proactive risk management.

The ideal candidate brings 8–10 years of project management experience, a track record in enterprise projects (CRM/ERP/infrastructure), and proficiency with MS Project, Smartsheet, ServiceNow and Jira.

Qualifications

• 8–10 years of progressive IT project management experience.
• Minimum of 5 years engaging with business units, technical teams, and executive stakeholders.
• Proven ability to deliver enterprise-level technology projects (CRM, ERP, infrastructure, cloud).
• Certifications such as PMP or Agile are preferred.

Responsibilities

• Lead large-scale IT initiatives aligned with university priorities.
• Guide cross-functional teams to deliver projects on scope, schedule and budget.
• Influence outcomes without direct authority and manage risk with data-driven insights.

Skills

Waterfall Methodologies

Agile Methodologies

Hybrid Methodologies

Data-driven decision making

Communication skills

Education

Bachelor's or master's degree in computer science, Information Systems, Business Administration, or a related field

Tools

MS Project

Smartsheet

ServiceNow

Jira

Job description

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified .

Job Summary

The Division of Information Technology Services (ITS) seeks a strategic and experienced Senior IT Project Manager to lead large-scale, complex IT initiatives aligned with university priorities. This role requires a proactive leader with strong communication, stakeholder engagement and execution skills to guide cross-functional teams and ensure successful delivery of projects across scope, schedule, and budget.

The ideal candidate is a self‑starter with a proven track record in managing strategic IT projects in dynamic environments. They must be both a strategic thinker and hands‑on leader, capable of influencing outcomes and delivering results. This candidate must have demonstrated experience with large scale Infrastructure implementations.

24/7 operational support:

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving system issues, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

Other duties as required:

This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross‑functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

Hybrid work schedule:

This role is hybrid and in the office three days a week to facilitate collaboration and teamwork. In‑office presence is an essential part of our on‑campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on‑site allows for stronger connections, more effective problem‑solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Minimum Qualification

Education

• Bachelor's or master's degree in computer science, Information Systems, Business Administration, or a related field.

Experience

• 8-10 years of progressive IT project management experience, including managing large, complex, cross‑functional IT initiatives in matrixed organizations.
• Minimum of 5 years of experience engaging with business units, technical teams, and executive stakeholders.
• Demonstrated success delivering enterprise‑level technology projects (e.g., CRM, ERP, infrastructure, cloud systems).
• Proven ability to lead diverse project teams, set direction, communicate vision and influence outcomes without direct authority.
• Skilled in navigating organizational change, managing competing priorities and driving progress in ambiguous environments.
• Strong use of data‑driven insights for planning and risk management.

Certifications

• PMP, Agile, or other relevant project management certifications preferred.

Skills & Competencies

• Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact
• Expertise in project management methodologies, including Waterfall, Agile, and hybrid approaches.
• Proficiency in project management tools such as MS Project, Smartsheet, ServiceNow and Jira.
• Strong analytical and problem‑solving skills with the ability to make sound decisions under pressure.
• Excellent verbal and written communication, including presenting to senior leadership.
• Effective influencing and negotiating skills in an environment in which this role may not directly control resources.
• Ability to foster collaboration and resolve conflicts across diverse stakeholder groups.
• Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
• Skilled in resource planning and budgeting for large-scale projects.
• Self‑motivated, organized, and capable of working independently in fast‑paced environments.
• Deep understanding of current and emerging technologies and how leading enterprises leverage them to drive digital innovation and maximize busin