Senior Technical Program Manager - ITSM/CMDB (Remote)

Slalom; Portland (OR); Remote; USD 117,000 - 131,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Well-being reimbursement

Discounted insurance

Job summary

Slalom is seeking a Senior Consultant – Technical Program Manager to lead a complex T2R workstream within a large-scale enterprise transformation. The focus areas include CMDB implementation, ITSM process transformation, and ServiceNow alignment, coordinating across vendors, client stakeholders, and internal teams.

The ideal candidate has 10+ years in large-scale technology programs, strong stakeholder management, and experience with hybrid delivery.

Qualifications

• 10+ years of program and project management experience leading large-scale technology initiatives.
• Demonstrated success managing complex enterprise transformations involving multiple stakeholders, vendors, and delivery partners.
• Strong technical aptitude with the ability to understand enterprise platforms, systems integrations, infrastructure environments, service management processes, and technology delivery lifecycles.
• Proven experience maintaining integrated program plans and driving accountability across large cross-functional teams.
• Strong experience managing risks, issues, dependencies, decisions, and governance processes.
• Exceptional communication, facilitation, negotiation, and stakeholder management skills.
• Experience preparing executive-level reporting, status updates, action items, and governance materials.
• Proven ability to navigate ambiguity and drive outcomes within complex and challenging project environments.
• Experience leading programs in Agile, Waterfall, or hybrid delivery environments.
• Advanced experience with AI applications and productivity tools.

Responsibilities

• Lead the Technical-to-Run (T2R) workstream within a large-scale enterprise transformation program.
• Develop, maintain, and manage the integrated workstream plan, ensuring successful delivery against milestones and committed deadlines.
• Drive execution across technical and business teams while maintaining alignment with overall program objectives.
• Facilitate workstream planning, dependency management, issue resolution, and decision-making processes.
• Establish and maintain governance structures, status reporting mechanisms, and executive-ready communications.
• Ensure successful delivery through effective management of scope, schedule, quality, and outcomes.
• Attend and facilitate cross-workstream check-ins, working sessions, and program governance meetings as needed.
• Proactively manage risks, issues, decisions, assumptions, and dependencies across the T2R workstream.
• Partner closely with other Technical Program Managers and workstream leads to identify and resolve cross-functional RAID items.
• Escalate critical risks and blockers with actionable mitigation plans.
• Drive accountability for issue resolution and decision-making across internal and external teams.
• Ensure dependencies and delivery impacts are clearly communicated and managed across the broader program.
• Lead coordination across multiple vendors, implementation partners, client stakeholders, and technical teams.
• Drive partner teams to meet delivery commitments and proactively surface risks and concerns.
• Foster strong working relationships across diverse stakeholder groups to facilitate collaboration and decision-making.
• Navigate complex organizational dynamics and challenging project environments while maintaining delivery momentum.
• Build alignment across business, technology, and vendor organizations.

Skills

Program management

Enterprise transformations

Stakeholder management

Agile & Hybrid delivery

Risk management

Executive communication

Vendor coordination

ServiceNow knowledge

CMDB knowledge

Tools

ServiceNow

CMDB

ITSM

Job description

Slalom is seeking a Senior Consultant – Technical Program Manager to lead a complex T2R workstream within a large-scale enterprise transformation. The focus areas include CMDB implementation, ITSM process transformation, and ServiceNow alignment, coordinating across vendors, client stakeholders, and internal teams.

The ideal candidate has 10+ years in large-scale technology programs, strong stakeholder management, and experience with hybrid delivery.