Senior Technical Program Manager – GTO Residential

Jobtailor; Pennsylvania; On-site; USD 110,000 - 160,000; Full time

Job summary

Jobtailor is seeking an experienced Technical Program Manager to lead cross-functional software programs in a fast‑paced environment in Pennsylvania. You will work with engineering, product, and business teams to refine requirements, define scope, and establish clear success criteria and delivery plans.

You will build integrated program plans, manage risks and dependencies, and communicate status to executives. Strong SDLC, Agile experience, and data‑driven decision making are essential.

Qualifications

• Bachelor's or master's degree in computer science, information technology, or a related technical field.
• 7-10 years of relevant experience in technical program management, ops or related roles.
• Minimum of 5 years’ experience managing the Software Development Life Cycle (SDLC) in an agile environment supporting an engineering-focused organization.
• Strong communication skills and a demonstrable ability to speak, listen, and write clearly using appropriate tools.
• Experience developing comprehensive project plans for technically focused projects or software deliverables.
• Proven track record of strong organizational skills and ability to set priorities and track work.
• Experience pulling and analyzing data to inform decisions, especially in Jira, Excel, and databases.
• Ability to explore innovative ways to address operational or organizational pain points.
• Understanding of SDLC and system architecture.
• Experience with Agile methodologies and project management tools: ServiceNow, Smartsheet, Power BI, Confluence and JIRA.

Responsibilities

• Lead cross-functional, large-to-medium technical programs spanning multiple teams or organizations.
• Collaborate with engineering, product, and business partners to refine requirements and define success criteria.
• Align delivery plans with product direction and business requirements.
• Identify and secure cross-functional participation for effective program execution.
• Build and maintain integrated program plans with milestones and dependencies.
• Identify risks and issues; define mitigation strategies and escalation paths.
• Track schedules and adjust sequencing or scope as needed to meet outcomes.
• Provide clear program status for leadership and executive updates.
• Bring structure to ambiguous problem spaces and help teams sequence work.
• Support execution tradeoffs across scope, timelines, and resourcing with documented decisions.

Skills

Program Planning

Risk Management

Data Analysis

Project Scheduling

Scope Definition

Organizational Skills

Problem-Solving

Collaboration

Transparency

Independent Judgment

Education

Bachelor's or Master's degree in Computer Science or related technical field

Tools

Jira

Excel

Databases

ServiceNow

Smartsheet

Power BI

Confluence

Job description

Responsibilities

• Lead cross‑functional, large‑to‑medium technical programs that span multiple teams or organizations, ensuring delivery against committed scope, timelines, and quality expectations.
• Collaborate with engineering, product, and business partners to refine requirements, define scope, and establish clear success criteria and delivery plans.
• Understand technical program scopes and align delivery plans with product direction, business requirements, and relevant planning and budget processes.
• Identify and secure participation from required cross‑functional teams to ensure effective collaboration and program execution.
• Build and maintain integrated program plans, including identification and management of critical paths, dependencies, and key milestones; maintain an accurate program record.
• Identify and manage program risks and issues; proactively define mitigation strategies, establish contingency plans, and escalation appropriately to senior leaders when needed.
• Track and manage program schedules and tasks; analyze performance against plan and adjust sequencing, scope, or approach to maintain committed outcomes.
• Provide clear, consistent program status and inputs for leadership and executive readouts, highlighting risks, changes, and decisions required; ensure stakeholder engagement throughout the program lifecycle.
• Bring structure to moderately ambiguous problem spaces, helping teams break down work, sequence execution, and stay aligned to objectives.
• Support execution tradeoffs across scope, timeline, dependencies, and resourcing in partnership with stakeholders; ensure proper documentation of decisions and changes.
• Consistent exercise of independent judgment and discretion in matters of significance.

Requirements

• Bachelor's or master's degree in computer science, information technology, or a related technical field.
• 7-10 years of relevant experience in technical program management, ops or related roles.
• Minimum of 5 years’ experience managing the Software Development Life Cycle (SDLC) in an agile environment supporting an engineering-focused organization.
• Strong communication skills and a demonstrable ability to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Experience developing comprehensive project plans supporting technically focused projects and/or software development deliverables.
• Proven track record of strong organizational skills.
• Ability to set priorities, track work, and be transparent.
• Experience pulling and analyzing data to inform an approach or decision, especially in Jira, Excel, and databases.
• Ability to explore innovative ways to address operational or organizational pain points.
• Understanding of software development life cycle (SDLC) and system architecture.
• Experience with Agile methodologies and project management tools: ServiceNow, Smartsheet, Power BI, Confluence and JIRA.

Hard Skills

• Program Planning
• Risk Management
• Data Analysis
• Project Scheduling
• Scope Definition

Soft Skills

• Organizational Skills
• Problem‑Solving
• Collaboration
• Transparency
• Independent Judgment