Senior Technical Program Manager, CX Metrics & Leadership

Amazon; Seattle (WA); On-site; USD 148,700 - 201,200; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Sr. Technical Program Manager in Seattle, WA to own performance metrics reporting for leadership. You will bridge engineering and service teams, ensuring data quality and timely insights for executives including the CEO and Board.

You will collaborate with global teams, lead metric requirements, and drive release coordination while focusing on operational excellence and risk identification for leadership reporting.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Drive end-to-end ownership of performance metrics reporting to leadership, ensuring data accuracy and reliability.
• Build and maintain strategic relationships with engineering leaders, directors, and Vice Presidents across service teams, serving as the technical liaison for performance metrics definition, coordination, and validation.
• Lead cross-functional collaboration across multiple teams to define metric requirements, validate data correctness, and coordinate changes for stale or outdated metrics.
• Partner with global engineering teams to ensure seamless data integration between beta and production metrics to prevent data gaps.
• Develop and implement operational excellence procedures for monthly benchmarking data publication, monitoring program health and proactively identifying risks before they impact leadership reporting.

Skills

Technical program management

Engineering collaboration

Software development

Cross-functional coordination

Release planning

Job description

Amazon is seeking a Sr. Technical Program Manager in Seattle, WA to own performance metrics reporting for leadership. You will bridge engineering and service teams, ensuring data quality and timely insights for executives including the CEO and Board.

You will collaborate with global teams, lead metric requirements, and drive release coordination while focusing on operational excellence and risk identification for leadership reporting.