Senior Product Manager, Customer Experience & Trends

Amazon; Seattle (WA); On-site; USD 160,000 - 210,000; Full time

Job summary

Amazon in Seattle is seeking a Sr. Product Manager for Customer Experience and Business Trends (CXBT). This role drives strategy and long-term plans for a customer cohort, translating hands-on experience into high-judgment recommendations for senior stakeholders.

You will own end-to-end delivery, partner with leaders across teams, and balance multiple projects across time zones to improve customer-facing solutions.

Qualifications

• 5+ years in product or program management or related fields.
• Experience owning roadmap strategy and end-to-end delivery.
• Ability to influence senior leaders with data-driven insights.
• Experience collaborating across functional teams and stakeholders.

Responsibilities

• Own strategy and long-term plan for a customer cohort; define the roadmap.
• Synthesize data into insights to influence leaders and improve solutions.
• Partner with cross-functional groups across teams to deliver objectives.
• Drive planning, goal delivery, and roadmap prioritization.

Skills

Product management

Roadmap strategy

End-to-end delivery

Cross-functional

Leadership

Data-driven decisions

Stakeholder management

Education

Bachelor's degree

Job description

Amazon in Seattle is seeking a Sr. Product Manager for Customer Experience and Business Trends (CXBT). This role drives strategy and long-term plans for a customer cohort, translating hands-on experience into high-judgment recommendations for senior stakeholders.

You will own end-to-end delivery, partner with leaders across teams, and balance multiple projects across time zones to improve customer-facing solutions.