Senior Technical Program Manager – Core CRM Platform

Newmark Group; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Newmark Group seeks a Senior Technical Program Manager to lead the Core CRM Platform, delivering a connected data and workflow experience for sales teams across Chicago and Dallas. You will shape a scalable platform, align data and integrations, and partner with engineering and data teams to modernize CRM configuration for a better sales experience.

The role emphasizes platform health, data quality, and a clear product roadmap, with responsibility for transformation across the organization and

Qualifications

• Holds a Bachelor's degree or equivalent practical experience and 8+ years in PM/engineering/data roles.
• Demonstrated success shipping digital products and driving business impact.
• Proficient in modern discovery and delivery practices with data-driven decision making.
• Strong written and spoken communication across technical and non-technical audiences.
• Ability to balance priorities and make thoughtful trade-offs in complex environments.

Responsibilities

• Own the vision, outcomes, and roadmap for the Core CRM Platform supporting sales across regions.
• Define critical platform problems balancing stability, scalability, and flexibility.
• Establish success metrics for reliability, data quality, adoption, and experience enablement.
• Partner with engineering to deliver robust, extensible platform capabilities.

Skills

Program management

Product management

Analytical thinking

Communication

Leadership

Agile methodologies

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Azure

Office 365

SDLC

CRM systems

Job description

Senior Technical Program Manager - Core CRM Platform

Chicago, IL, United States
Dallas, TX, United States

Job Description

At Newmark, we are a leading commercial real estate advisor and service provider to large institutional investors, global corporations, and other owners and occupiers. Our mission is to make it easier to lease, buy or sell properties in the retail, office, multifamily, industrial, student housing or hospitality sectors, our team is equipped to guide clients through the real estate process and more rewarding for everyone.

Building your career? Build it better at Newmark. Join us and help change the world of real estate.

The Senior Technical Program Manager for the Core CRM Platform owns the foundation that enables our sales teams to operate with connected data, consistent workflows, and reliable insights. You'll be responsible for shaping a platform that is stable, scalable, and flexible to support high-quality execution across retail and foodservice teams.
Your work will focus on evolving the CRM to deliver a connected, intuitive experience; aligning workflows, data, and integrations that power how sales teams plan, execute, and sell across 12-15 global regions. You'll partner closely with sales teams, engineering, and data teams to modernize how information moves through the system, strengthen data quality, and transform the CRM configuration model to power a modern sales experience across teams.
This role is ideal for someone who enjoys transformative platform product management, clarifying the essential capabilities, simplifying the ecosystem, and shaping the CRM as a connection point that enables great sales experiences. You will help position the CRM platform as a catalyst for better planning, execution, and decision making across the organization.

Responsibilities

• Own the vision, outcomes, and roadmap for the Core CRM Platform that underpins sales execution across retail and foodservice teams
• Define the most important platform problems to solve, balancing stability, scalability, and flexibility
• Establish clear success metrics tied to platform reliability, data quality, adoption, and downstream experience enablement
• Build new pathways to utilize the CRM to drive new sales experiences

Discovery & Delivery

• Lead discovery through system analysis, partner input, data review, and experimentation to identify the highest-leverage platform improvements
• Translate insight into a clear, prioritized roadmap and well-defined product requirements
• Partner closely with engineering to deliver platform capabilities that are robust, extensible, and aligned to long-term architecture goals
• Use performance data and feedback to guide iteration, reduce friction, and improve platform health over time

Platform Enablement & Integration

• Improve the architecture, data flows, and integrations that power the sales experience
• Strengthen data quality, consistency, and accessibility across systems
• Define a configuration model that supports different sales motions and teams without introducing unnecessary complexity
• Ensure the platform enables downstream product teams to build high-quality sales experiences efficiently
• Align with sales, engineering, data, and adjacent product teams on priorities, dependencies, and shared outcomes
• Communicate platform trade-offs and decisions with clarity, especially where stability, speed, and flexibility must be balanced
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization

Qualifications

Key Qualifications

• 8+ years in program or product management or related fields (engineering, design, data, research)
• Education: Bachelor's degree or equivalent practical experience
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
• Proficiency in modern discovery and delivery practices
• Strong analytical thinking, with comfort using data and experimentation in decision making
• Clear, compelling communication across technical and non-technical audiences
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

Preferred Qualifications

• Experience building or managing platform products that serve multiple teams or business units
• Familiarity with CRM systems or customer-data platforms (any technology stack)
• Exposure to integration design, data modeling, or workflow orchestration

Skills

• Product Thinking - Connects user needs, business context, and technology into clear direction.
• Customer Insight - Builds deep understanding of behaviors and workflows; translates insight into opportunities.
• Analytical Judgment - Defines success metrics, uses data to focus the team, and applies experimentation to validate decisions.
• Influence & Communication - Brings clarity to ambiguity and guides alignment across teams.
• Execution Excellence - Balances long-term direction with near-term delivery; ensures quality, speed, and reliability.
• Learning Mindset - Adapts to new information; embraces iteration and continuous improvement.
• Collaborative Leadership - Builds strong partnerships with engineering, design, data, and operations; fosters inclusive teamwork. Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model

Job Info

• Job Identification 249372
• Posting Date 07/22/2026, 01:52 PM
• Locations Chicago, IL, United States Dallas, TX, United States