Senior Technical Program Manager, Business Systems

United States Digital Space LLC; Seattle (WA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Outreach is seeking a Senior Technical Program Manager to lead strategic, cross-functional initiatives across Engineering, Product, GTM, Finance, and Support Operations. You will guide cloud-first architecture, streamline processes, and drive scalable system integrations with strong ownership and clear communication.

Ideal candidates bring 6+ years in SaaS, proven success leading large programs, and expertise in Salesforce GTM tools and quote-to-cash workflows.

Qualifications

• 6+ years in a technical program management, engineering operations, or similar role in a fast-paced SaaS environment.
• Bachelor’s or Master’s degree in CS or related field or equivalent experience.
• Proven success leading complex cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with ability to balance technical depth and business context.
• Hands-on experience implementing or integrating GTM tools within Salesforce.
• Experience managing or optimizing quote-to-cash processes including pricing, quoting, billing and order management workflows.
• Solid understanding of system architecture, data flows, and integration with ability to flag and manage risks.
• Roadmap planning, scoping, and discovery for large-scale initiatives with clear requirements, dependencies, and progress communication.
• Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
• Trusted for ownership, accountability, and delivery excellence with clear stakeholder alignment.
• Excellent communicator with technical and executive stakeholders.

Responsibilities

• Lead large cross-functional programs spanning Business Systems, Engineering, Product, GTM, Finance, Support Operations, Legal and Analytics.
• Own program execution: define scope, schedules, risks, dependencies, and stakeholder alignment.
• Translate high-level business goals into documented system and technical requirements enabling scalable solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment amid changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data and integration impacts; influence scalable design decisions with engineering.
• Foster effective teamwork, communication, collaboration, and commitment across groups with competing priorities.

Skills

Technical Program Management

Cross-functional collaboration

Stakeholder communication

Risk management

Process improvement

Architecture understanding

Data integration

Roadmap planning

Ambiguity navigation

Ownership & delivery

Education

Bachelor’s or Master’s degree in Computer Science or related technical discipline

Tools

Salesforce

Data integration tools

Job description

About the company

the company, founded in 2014, is the only complete agentic AI platform for revenue teams. the company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, the company AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use the company to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

At the company, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.

The Role

As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact.

Location

This position can be in hybrid in Seattle or remote within the US (prefer PST).

Your Daily Adventures Will Include

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Our Vision of You

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
• Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
• Proven success leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
• Hands‑on experience implementing or integrating GTM tools within Salesforce.
• Proven experience managing or optimizing quote‑to‑cash processes, including pricing, quoting, billing, and order management workflows.
• Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
• Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
• Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
• Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
• Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.

Values

We Take Ownership, We Win As One Team, We Are Trusted Advisors.