Senior Technical Program Manager, Business Systems

Outreach.io; United States; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

401k to help you save for the future

Generous medical, dental, and vision

Parental leave program with paid night

Infertility/ assisted reproductive

Employee referral bonuses

Job summary

Outreach is seeking a Senior Technical Program Manager to spearhead high-impact, cross-functional initiatives across Engineering, Product, GTM, Finance, and Privacy. You will guide cloud-first architecture decisions and drive scalable system integrations while delivering results in a dynamic environment.

You will own programs end-to-end, translate ambitious business goals into concrete requirements, and communicate clearly with technical and executive stakeholders.

Qualifications

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or similar role in a fast-paced SaaS environment.
• Experience leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
• Hands-on experience implementing or integrating GTM tools within Salesforce
• Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.

Responsibilities

• Lead cross-functional programs spanning Engineering, Product, GTM, Finance, Support Operations, Privacy, and other teams to deliver strategic initiatives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment.
• Translate high-level business goals into clearly documented system requirements.
• Identify bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.

Skills

Program management

Cross-functional collaboration

Strategic planning

Communication

Salesforce GTM integration

Quote-to-Cash knowledge

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Salesforce

GTM tools integration

Job description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.

The Role

As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics. You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact.

Location

This position can be in hybrid in Seattle or remote within the US (prefer PST).

Your Daily Adventures Will Include

Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives. Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes. Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions. Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities. Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows. Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team. Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Our Vision of You

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
• Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
• Proven success leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
• Hands‑on experience implementing or integrating GTM tools within Salesforce
• Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows. Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks. Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels. Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments. Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity. Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders. Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.

Why You’ll Love It Here

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring t