Senior Technical Program Manager

BackOffice Associates, LLC d/b/a Syniti; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

BackOffice Associates, LLC d/b/a Syniti is seeking a Senior Technical Program Manager to drive high-impact initiatives on the Syniti Knowledge Platform. This full-time, fully remote role will oversee program execution, establish PM practices, and foster cross-functional collaboration across product, engineering, and operations.

The role emphasizes defining standards for planning, communication, tracking, and issue management, and ensuring progress and issue resolution while keeping project

Qualifications

• Master’s degree or equivalent experience in CS, Engineering, Business, or related field.
• Demonstrated program management or business operations experience in a product & engineering org.
• Strong ability to build and implement processes and operational metrics.
• Familiarity with Jira, GitHub, and CI/CD toolchains.
• Experience with release management and vendor relationship management is a plus.

Responsibilities

• Lead program coordination across product, engineering, and operations to deliver platform enhancements.
• Define and improve standards for planning, communication, tracking, and issue management.
• Drive program progress and issue resolution while holding project managers accountable for outcomes.

Skills

Program management

Process optimization

Release management

Vendor relationships

CI/CD tooling

Education

Master’s degree or equivalent experience

Tools

Jira

GitHub

CI/CD

Job description

Driving high-impact initiatives on the Syniti Knowledge Platform, the full-time Senior Technical Program Manager will manage program execution, establish project management practices, and foster cross-functional collaboration in a remote environment.

Key responsibilities

• Lead program coordination across product, engineering, and operations to deliver platform enhancements
• Define and improve standards for planning, communication, tracking, and issue management
• Drive program progress and issue resolution while holding project managers accountable for outcomes

Required qualifications

• Master's degree in Computer Science, Engineering, Business, or related field, or equivalent professional experience
• Demonstrated experience in program management or business operations within a Product & Engineering organization
• Strong expertise in building and implementing processes and operational metrics
• Familiarity with developer productivity tools such as Jira, GitHub, and CI/CD systems
• Experience with release management and vendor relationship management is a plus