Senior Technical Program Lead – Data Platform

BackOffice Associates, LLC; United States; Remote; USD 200,000 - 245,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Syniti, part of Capgemini, is seeking a Senior Technical Program Manager to drive high-impact initiatives on the Syniti Knowledge Platform, guiding cross-functional teams to deliver enterprise data solutions. You will establish program practices, align roadmaps with business objectives, and ensure scalable processes across product, engineering, and operations.

The role emphasizes leadership, governance, and collaboration with executives, while leveraging Jira, GitHub, and CI/CD to keep projects

Qualifications

• Master’s degree in Computer Science, Engineering, Business, or related field or equivalent professional experience.
• Demonstrated experience in program management or business operations within a Product & Engineering organization.
• Strong expertise in building, implementing, and measuring processes, frameworks, and operational metrics.
• Familiarity with tools that support developer productivity (e.g., Jira, GitHub, Confluence, CI/CD systems)
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly to all levels of the organization.
• Tenacity, persistence, and detail orientation — able to push complex projects through to successful completion.
• Bonus: Experience with release management, governance, and compliance in a SaaS or enterprise software environment.
• Bonus: Experience managing vendor relationships, procurement, or contracting processes

Responsibilities

• Program leadership and coordination – Connect product, engineering, and operations to deliver platform enhancements; partner with the CTO and leadership teams to align roadmaps with business objectives
• Syniti leadership communication – Support the CTO in preparing and delivering updates that keep executives informed on progress toward goals and timelines
• Standards and processes – Define and improve standards for planning, communication, tracking, and issue management; implement tools and frameworks that deliver consistent results and reliable outcomes
• CTO and project management team – Lead and support project managers, providing guidance, escalation, and risk remediation to resolve program-level challenges
• Program initiation – Create charters that establish business value, scope, timelines, success measures, and accountabilities
• Program planning – Translate roadmap items into actionable plans with goals, milestones, dependencies, and deliverables; identify risks and contingencies while ensuring planning standards are followed
• Program execution – Drive program progress, collaboration, issue resolution, and risk management with project managers and team leads
• Team accountability – Hold project managers and leads accountable for outcomes; support navigation through risks and roadblocks and resolve collaboration challenges
• Cross-functional collaboration – Facilitate alignment across project management, engineering, product, operations, compliance, and customer-facing teams
• Tools and systems – Ensure effective use of Jira, GitHub, CI/CD, and related tools to provide accurate project management information
• Release and governance – Partner with product and engineering to manage release schedules, ensure governance compliance, and communicate product readiness
• Vendor management – Coordinate procurement and contracting with third-party vendors; work with legal and finance to ensure agreements meet compliance and business needs
• Change enablement – Promote adoption of new processes, tools, and solutions by guiding and advocating across teams

Skills

Program management

Cross-functional leadership

Communication

Operations mindset

Education

Master's degree or equivalent

Tools

Jira

GitHub

Confluence

CI/CD

Job description

Syniti, part of Capgemini, is seeking a Senior Technical Program Manager to drive high-impact initiatives on the Syniti Knowledge Platform, guiding cross-functional teams to deliver enterprise data solutions. You will establish program practices, align roadmaps with business objectives, and ensure scalable processes across product, engineering, and operations.

The role emphasizes leadership, governance, and collaboration with executives, while leveraging Jira, GitHub, and CI/CD to keep projects