Senior Technical Program Manager

AKASA; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Health coverage

HSA

Parental leave

Life insurance

Company holidays

401K

Job summary

AKASA is seeking a Sr Technical Program Manager to partner with product, engineering and customer success to design, build, launch, and scale new products and features.

You will own initiative plans, translate requirements into technical specs, drive the SDLC from planning to deployment, and manage UAT and production rollout with stakeholders.

This role emphasizes strong communication, Jira expertise, data-driven decisions, and a startup mindset.

Qualifications

• 5+ years of technical program management or similar in a software/product environment.
• Experience leading cross-functional teams across product, engineering, and customer success.
• Proven ability to translate business requirements into technical specs and roadmaps.
• Demonstrated success delivering complex software initiatives on time and with quality.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Own the SDLC for products from planning through deployment and support.
• Build initiative plans, timelines, and milestones for key product initiatives.
• Translate product requirements into technical specifications for the engineering team.
• Drive UAT planning, test case creation, issue tracking, and stakeholder sign-off.
• Safeguard the team from distractions while maintaining focus on top priorities.
• Lead the scrum process and improve velocity with agile practices.
• Communicate tradeoffs, risks, and progress to executives and cross-functional partners.

Skills

Agile methodologies

Scrum

Cross-functional leadership

Data-driven decisions

Stakeholder management

Excellent communication

Problem solving

Tools

JIRA

GitHub

Tableau

Looker

Superset

Job description

• As a Sr Technical Program Manager, you’ll report to the Sr TPM Manager and will work with AKASA’s product managers, internal engineering and customer success teams to design, build, launch, and scale new products and features
• Specifically, you’ll build initiative plans and establish timelines, serve as a player/coach in translating product requirements into technical specifications, iterate with our engineering team to turn those specifications into working products, and roll out those products in our customers’ systems
• Manage the SDLC for our products from start to finish, including creating timelines and milestones for key product initiatives, breaking down product specifications into manageable development deliverables, and serving as a key point of contact for final testing, deployment, and hypercare support
• Understand technical tradeoffs and/or blockers and seamlessly communicate them to non-technical audiences, executive leadership, and cross-functional stakeholders
• Utilize data to drive decision-making, conflict resolution, and creative problem-solving
• Define and execute comprehensive UAT plans, coordinating test cases, issue tracking, and stakeholder sign-off to ensure successful product readiness
• Own the scrum process and make improvements when necessary to accelerate team velocity
• Be accountable for schedules, track and report progress regularly to all stakeholders while mitigating risks along the way
• Work with engineering leadership to clearly define monthly, and quarterly objectives for engineering teams
• Act as the swiss army knife for your project team and step in to fill in any gaps not covered by team members
• Ensure the quality and completeness of product and project requirement documents
• Keep the focus on top priorities while shielding the team from distractions and interferences
• Be an advocate for agile development best practices across the organization

Benefits

• Unlimited paid time off (PTO)
• Expansive coverage for health, dental, and vision
• Employer contribution to Health Savings Accounts (HSA)
• Generous parent leave policy
• Full employee coverage for life insurance
• Company-paid holidays
• 401(K) plan

Analytical - Ability to leverage intelligence dashboards in solutions such as Superset, Tableau, or LookerJira expert - You live and breathe JIRA; Be comfortable with JIRA project management from initializing sprints, building dashboards to visualize work, automating workflows, and querying to find specific artifactsExcellent executor - You effectively manage complex projects and demonstrate consistent attention to detail. In ambiguous situations, you are able to account for unknowns and recover from setbacks wellStrong technical background - You are comfortable using software tools like Github and can understand the technical details of Generative AI products without a steep learning curveEffective change agent - You exhibit strong communication skills. You can build rapport and good working relationships with senior leaders and peers. You can separate facts from opinions, and take the perspectives of others and reach a workable solution. You are flexible in how you influence leaders to achieve the right outcomesDetail-oriented - You are an expert at tracking details at the lowest level and use these intricacies to inform high-level conversationsStartup experience is strongly preferredClear communicator - Can effectively influence and communicate cross-functionally with all roles and levels of management; Able to use clear, simple language to translate business needs into technical requirements