Senior Technical Program Manager

Bidgely; Northern (KY); Hybrid; USD 135,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA, FSA, and DCFSA

401(k) plan

Flexible paid time off

Wellness stipend

Professional development stipend

Parental leave

Mental health resources

Employee discounts

Mentorship

Remote-friendly scheduling

Community Service Days

Job summary

Bidgely is seeking a Senior Technical Program Manager to own its most complex utility engagements. You will act as technical and functional consultant, delivery lead, and customer advocate, coordinating with global engineering, R&D, product management, and SI partners.

You will manage executive relationships and drive program outcomes. In this role you will design and implement high-impact solutions, own project plans, and mentor teams while ensuring on-time, high-quality delivery and customer

Qualifications

• 7–11 years of software integration project experience at a SaaS company or SI firm
• Track record delivering complex cross-functional enterprise deployments
• Primary point of contact for enterprise customers in a customer-facing role
• Experience with globally dispersed teams
• Familiar with Agile and cloud-based B2B implementations
• Proficient in planning tools (Wrike/Smartsheets/Jira)
• Strong written and verbal communication; able to translate technical issues

Responsibilities

• Be the face of Bidgely for customers during implementation
• Lead end-to-end utility deployments with cross-functional teams
• Oversee project financials, budgets and margins
• Contribute to contract reviews and change orders
• Represent Onboarding in sales presentations as needed
• Develop understanding of energy markets and customer behaviors
• Own solution design and development for complex customers
• Collaborate with R&D and Product Mgmt on platform direction
• Mentor teammates and develop delivery best practices
• Maintain executive-level customer relationships during engagements
• Plan and execute multi-party implementations with SI partners
• Provide training on project methodology and product capabilities

Skills

Enterprise project experience

Cross-functional leadership

Agile methodologies

Cloud-based B2B

Project planning tools

Executive stakeholder mgmt

Tools

Wrike

Smartsheets

Jira

Job description

Senior Technical Program Manager

Who We Are

Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions.

Bidgely's platform is connected to 38M+ meters across 45+ utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match.

Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse.

What We Do

Powered by our unique patented technology, Bidgely's UtilityAI Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.

How You Fit In

The Senior Technical Program Manager (STPM) owns Bidgely's largest and most technically and commercially complex utility engagements, combining the roles of technical consultant, functional consultant, and project manager. The STPM also acts as a delivery and practice leader for the broader Customer Onboarding team. The STPM works closely with a dedicated delivery team on the technical build, with R&D and Product Management on platform direction, and with Systems Integrator partners on multi-party engagements — while owning the customer relationship, executive stakeholder management, and program outcomes. The STPM reports into the Director, Customer Onboarding and is part of Bidgely's Customer Onboarding team.

Core responsibilities span the following areas:

Project Management

• Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally

• Manage Bidgely's largest and most complex utility implementations end to end from Onboarding to Launch, leading cross-functional teams across Delivery, Engineering, Product, and Sales

• Oversee project financials — including cost tracking, budget, and margin — for assigned engagements

• Contribute to contract reviews for new deals and change orders

• Represent the Onboarding team in sales presentations as needed

• Develop and apply a deep understanding of energy markets and customer behaviors to help Bidgely customers take full advantage of the technology

Technology Implementation

• Own the overall solution design and development for Bidgely's most complex utility customers, working with our global engineering team — including requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, and customer-facing technical issue resolution

• Be the product expert who collaborates with utility customers to understand requirements, map them to product features, and finalize product customizations and changes

• Manage project deliverables, ensuring on-time, high-quality delivery through a hands-on approach

• Produce technical and product documents that clearly define customer requirements and solution design in collaboration with the customer's IT and business teams

• Partner with Bidgely R&D and Product Management to design new platform functionality and implementation tooling, informed by patterns observed across the most complex customer implementations

Practice Leadership

• Mentor and provide delivery and technical guidance to colleagues

• Own executive-level customer relationships for high-visibility engagements

• Develop proposals and statements of work for new and expanding engagements

• Identify and help scope account expansion opportunities during delivery

• Represent Customer Onboarding in quarterly business reviews (QBRs)

• Work with Systems Integrator (SI) partners to plan and execute complex, multi-party implementations

• Train Bidgely, SI, and customer teams on Bidgely's project methodology and product capabilities

• Develop internal tools and processes that improve delivery quality and reduce implementation timelines

• Support hiring and interviewing for the broader TPM team

Skills and Qualifications

Required Qualifications

1. 7-11 years of software integration project experience at a SaaS company, or experience in a top-tier systems integration consulting firm and/or delivering enterprise solutions at a fast-paced start-up

2. Track record of successfully delivering complex, cross-functional implementations for large, high-touch enterprise customers, ideally with ACV of $500K+

3. Experience as the primary point of contact for enterprise customers, including designing and deploying solution architecture in a customer-facing role

4. Experience working with globally dispersed customers and teams

5. Experience with Agile software development methodologies and cloud-based B2B implementations

6. Comfortable creating and tracking project plans, risks, and status reports via Wrike, Smartsheets, Jira, or similar cloud project management tools

7. Strong analytical and problem-solving skills, with excellent written and verbal communication and the ability to translate complex technical issues for non-technical stakeholders

8. Demonstrated ability to mentor and develop less experienced team members

9. Highly organized, collaborative, and proactive, with a customer-first mentality

Preferred Qualifications

• Working knowledge of SQL, Python, REST APIs, or data transformation tools, with a hands-on aptitude for applying them directly

• Passion for or experience within the energy or energy efficiency sector

• PMP certification

What You Get

• Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovation

• Collaborative Environment: Work with a passionate team united by the goal of a clean energy future

• Leading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry

Benefits

• Medical, Dental, and Vision insurance from day one

• HSA, FSA, and DCFSA plans

• 401(k) plan

• Flexible paid time off

• Annual wellness stipend

• Annual professional development stipend

• Paid parental leave

• Mental health and wellness resources for you and your family

Other Perks

• Employee Discounts: Preferred pricing on entertainment, technology, and insurance products

• Mentorship: Access to mentorship from experienced industry leaders

• Flexible Work Arrangements: Remote-friendly scheduling built around how you work best

• Community Service Days: Paid time to volunteer for causes you care about

Location

Remote within the US with up to 15% travel

Salary and Compensation

The base salary ranges from $135,000-$160,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy and role level.

In accordance with the California Equal Pay and Pay Transparency laws, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community.

We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely is an EVerify employer.