Senior Technical Program Manager

Newmark; Chicago (IL); Hybrid; USD 150,000 - 175,000; Full time

Job summary

Newmark is seeking a Senior Technical Program Manager for the Core CRM Platform in a hybrid Chicago or Dallas environment. You will shape a scalable, connected CRM foundation that powers sales across 12-15 regions, partnering with sales, engineering, and data teams.

You will own the product roadmap, define critical platform improvements, and establish metrics to measure reliability, data quality, and adoption, enabling high-quality sales experiences at scale.

Qualifications

• 8+ years in program or product management or related fields (engineering, design, data, research)
• Education: Bachelor’s degree or equivalent practical experience
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
• Proficiency in modern discovery and delivery practices
• Strong analytical thinking, with comfort using data and experimentation in decision making
• Clear, compelling communication across technical and non-technical audiences
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

Responsibilities

• Own the vision, outcomes, and roadmap for the Core CRM Platform that underpins sales execution across retail and foodservice teams
• Define the most important platform problems to solve, balancing stability, scalability, and flexibility
• Establish clear success metrics tied to platform reliability, data quality, adoption, and downstream experience enablement
• Build new pathways to utilize the CRM to drive new sales experiences
• Lead discovery through system analysis, partner input, data review, and experimentation to identify the highest-leverage platform improvements
• Translate insight into a clear, prioritized roadmap and well-defined product requirements
• Partner closely with engineering to deliver platform capabilities that are robust, extensible, and aligned to long-term architecture goals
• Use performance data and feedback to guide iteration, reduce friction, and improve platform health over time
• Improve the architecture, data flows, and integrations that power the sales experience
• Strengthen data quality, consistency, and accessibility across systems
• Define a configuration model that supports different sales motions and teams without introducing unnecessary complexity
• Ensure the platform enables downstream product teams to build high-quality sales experiences efficiently
• Align with sales, engineering, data, and adjacent product teams on priorities, dependencies, and shared outcomes
• Communicate platform trade-offs and decisions with clarity, especially where stability, speed, and flexibility must be balanced
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization

Skills

Product thinking

Customer insight

Analytical judgment

Influence & communication

Execution excellence

Learning mindset

Collaborative leadership

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Azure

Microsoft Office

Job description

Job Title

Senior Technical Program Manager – Core CRM Platform

Location

Hybrid in Chicago, IL or Dallas, TX

Firm Overview

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries(“Newmark”), is a world leading commercial real estate advisor and service provider to large institutional investors and other owners, global corporations and other occupiers, and lenders. Built with purpose and driven by excellence, Newmark’s comprehensive platform is uniquely tailored to provide superior outcomes to clients. For the twelve months ended June 30, 2026, Newmark generated revenues of more than $3.6 billion. As of June 30, 2026, Newmark and its business partners together operated from over 195 offices with more than 10,000 professionals across four continents. Learn more at nmrk.com or follow @newmark.

The Senior Technical Program Manager for the Core CRM Platform owns the foundation that enables our sales teams to operate with connected data, consistent workflows, and reliable insights. You’ll be responsible for shaping a platform that is stable, scalable, and flexible to support high-quality execution across retail and foodservice teams.

Your work will focus on evolving the CRM to deliver a connected, intuitive experience; aligning workflows, data, and integrations that power how sales teams plan, execute, and sell across 12-15 global regions. You’ll partner closely with sales teams, engineering, and data teams to modernize how information moves through the system, strengthen data quality, and transform the CRM configuration model to power a modern sales experience across teams.

The Senior Technical Program Manager for the Core CRM Platform owns the foundation that enables our sales teams to operate with connected data, consistent workflows, and reliable insights. You’ll be responsible for shaping a platform that is stable, scalable, and flexible to support high-quality execution across retail and foodservice teams.

Your work will focus on evolving the CRM to deliver a connected, intuitive experience; aligning workflows, data, and integrations that power how sales teams plan, execute, and sell across 12-15 global regions. You’ll partner closely with sales teams, engineering, and data teams to modernize how information moves through the system, strengthen data quality, and transform the CRM configuration model to power a modern sales experience across teams.

Responsibilities

This role is ideal for someone who enjoys transformative platform product management, clarifying the essential capabilities, simplifying the ecosystem, and shaping the CRM as a connection point that enables great sales experiences. You will help position the CRM platform as a catalyst for better planning, execution, and decision making across the organization.

• Own the vision, outcomes, and roadmap for the Core CRM Platform that underpins sales execution across retail and foodservice teams
• Define the most important platform problems to solve, balancing stability, scalability, and flexibility
• Establish clear success metrics tied to platform reliability, data quality, adoption, and downstream experience enablement
• Build new pathways to utilize the CRM to drive new sales experiences

Discovery & Delivery

• Lead discovery through system analysis, partner input, data review, and experimentation to identify the highest-leverage platform improvements
• Translate insight into a clear, prioritized roadmap and well-defined product requirements
• Partner closely with engineering to deliver platform capabilities that are robust, extensible, and aligned to long-term architecture goals
• Use performance data and feedback to guide iteration, reduce friction, and improve platform health over time

Platform Enablement & Integration

• Improve the architecture, data flows, and integrations that power the sales experience
• Strengthen data quality, consistency, and accessibility across systems
• Define a configuration model that supports different sales motions and teams without introducing unnecessary complexity
• Ensure the platform enables downstream product teams to build high-quality sales experiences efficiently
• Align with sales, engineering, data, and adjacent product teams on priorities, dependencies, and shared outcomes
• Communicate platform trade-offs and decisions with clarity, especially where stability, speed, and flexibility must be balanced
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization

Qualifications

Key Qualifications

• 8+ years in program or product management or related fields (engineering, design, data, research)
• Education: Bachelor’s degree or equivalent practical experience
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
• Proficiency in modern discovery and delivery practices
• Strong analytical thinking, with comfort using data and experimentation in decision making
• Clear, compelling communication across technical and non-technical audiences
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

Preferred Qualifications

• Experience building or managing platform products that serve multiple teams or business units
• Familiarity with CRM systems or customer-data platforms (any technology stack)
• Exposure to integration design, data modeling, or workflow orchestration

Skills

• Product Thinking - Connects user needs, business context, and technology into clear direction.
• Customer Insight - Builds deep understanding of behaviors and workflows; translates insight into opportunities.
• Analytical Judgment - Defines success metrics, uses data to focus the team, and applies experimentation to validate decisions.
• Influence & Communication - Brings clarity to ambiguity and guides alignment across teams.
• Execution Excellence - Balances long‑term direction with near‑term delivery; ensures quality, speed, and reliability.
• Learning Mindset - Adapts to new information; embraces iteration and continuous improvement.
• Collaborative Leadership - Builds strong partnerships with engineering, design, data, and operations; fosters inclusive teamwork.

Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model

The expected base salary for this position ranges from $150,000 to $175,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement plan with employer matching), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long‑term incentives (e.g., deferred cash, equity, etc.).

Note

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.