Senior Technical Program Manager

Manulife; Boston (MA); On-site; USD 107,000 - 200,000; Full time

Benefits offered by this job

Incentive programs

Job summary

Manulife Financial’s John Hancock unit is seeking an experienced Senior Technical Program Manager to oversee the RLTC re-rate program in a hybrid Boston role. The candidate will manage all phases of the re-rate process including filing, analysis, build, QA, implementation and ongoing run.

The role requires deep knowledge of re-rate from both non-IT and IT perspectives, the ability to interact with senior leaders, and effective SME-level communication with stakeholders.

Qualifications

• 5–10 years of LTC Re-Rate experience required.
• Experience with EXL LifePRO administration system is required.
• Experience with Pega workflow systems is required.
• Working knowledge of IT infrastructure and development practices.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the RLTC Re-Rate team in executing RLTC rounds/waves.
• Serve as the SME for technical questions and capabilities.
• Collaborate with stakeholders and anticipate future issues.
• Interact with senior leaders and provide SME-level knowledge in meetings.

Skills

LTC Re-Rate experience

IT infrastructure knowledge

IT development practices

IT quality engineering practices

Strong written/verbal communication

Scrum/Agile practitioner

Tools

EXL LifePRO

Pega Workflow Systems

Job description

John Hancock is seeking an experienced Senior Technical Program Manager to oversee the Retail Long-Term Care (RLTC) re-rate program. This role will involve detailed, hands on work with all phases of the re-rate process. Filing, analysis, build, QA, implementation, and ongoing run for the program. The candidate should have a strong knowledge of re-rate from a non IT and IT perspective.

Office location: Boston - USA (ideally) or Toronto - Canada or Waterloo - Canada or Halifax - Canada.

Work arrangement: Hybrid (3 days in office, 2 days from Home; Remote working option is not available.

Position Responsibilities:

• Lead the RLTC Re-Rate team in their execution of RLTC Rounds/Waves

• Serve as the SME for technical questions and capabilities

• Work with various stakeholders and anticipate future issues

• Role will be asked to interact with senior leaders and provide SME level knowledge in meetings and presentations.

Required Qualifications:

• 5-10 years of LTC Re-Rate Experience

• Experience with EXL LifePRO Administration System

• Experience with Pega Workflow Systems

• Working knowledge of IT infrastructure

• Working knowledge of IT Development practices

• Working knowledge of IT Quality Engineering practices

• Strong Written/Verbal communication skills required

Preferred Qualifications:

• Scrum/Agile Practitioner preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

混合式

Salary range is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary